Medical Receptionist – Join Our Exceptional Team at The Welby Practice
This isn’t your ordinary reception job. At The Welby Practice , you’ll be the friendly face our patients see first—and a vital part of keeping our practice running smoothly behind the scenes. If you’re organised, proactive, and enjoy variety, this role could be perfect for you. We're looking for a full time receptionist to work at all 3 sites, Bottesford, Harlaxton and Waltham.
What you’ll do:
Welcome and support patients with warmth and professionalism
Manage appointments, patient enquiries, and messages
Assist with administrative tasks such as workflow management, scanning, handling patient letters, and results follow-up
Call patients to advise on results or schedule follow-up appointments
Handle samples and associated paperwork
Liaise with clinical teams, multidisciplinary colleagues, and external agencies
5 days per week, Monday to Friday
7.5 hours per day, between 08:00–18:30, to cover opening and closing times.
Who we’re looking for:
Experience in customer service or administration, face-to-face and over the phone
IT literate (Microsoft Office experience a bonus)
Experience with SystmOne preferred
Excellent communication skills, friendly, professional, and organised
Able to work under pressure in a fast-moving environment
Team player willing to flex hours and duties to cover holidays and sickness
Post subject to satisfactory DBS check
Own transport essential for this role.
What we offer:
Free parking
28 days annual leave plus bank holidays (pro-rata)
Staff events and a supportive, welcoming team atmosphere
DISCOVER THE WELBY GROUP DIFFERENCE
We're a network of five practices nestled across the picturesque landscapes of Lincolnshire, catering to just over 43,500 patients. Always forward-thinking, we're constantly seeking ways to enhance our services for our valued patients.
Joining our team means becoming a part of a dynamic and innovative organisation that's revolutionising primary care delivery. If you're seeking to join a progressive and thriving organisation committed to delivering top-notch, patient-centred care, we're eager to connect with you.
Our mission is simple: to provide top-tier care tailored to each patient's needs while fostering nurturing work environments that promote growth and success.
We're dedicated to advancing sustainable healthcare through innovation and collaboration. Our core values—Opportunity, Enthusiasm, Supportive, Innovative, Family, and Balance—are not just words; they're principles we encourage our staff to embody and live by every day.
The Welby Group is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
or if you have any queries, please contact Cheila at HR@welbyhealth.co.uk
Previous Customer Service experience of dealing with the public face-to-face and via telephone. IT Literate, previous experience with Microsoft Office software would be beneficial Experience using SystmOne would be preferable Ability to work as part of an
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Receptionist/Administrator employer: Welby Healthcare Limited
At Welby Group, we pride ourselves on being an exceptional employer in the heart of Bottesford, where our unique converted church office fosters a collaborative and supportive work culture. With flexible working arrangements, generous annual leave, and a commitment to employee growth within a thriving healthcare organisation, we offer a rewarding environment for those passionate about making a difference in primary care. Join us to be part of a forward-thinking team dedicated to delivering outstanding patient-centred care while nurturing your professional development.
