At a Glance
- Tasks: Welcome patients, manage appointments, and assist with administrative tasks.
- Company: Swingbridge Surgery, a supportive and welcoming medical practice.
- Benefits: Free parking, 28 days leave, and fun staff events.
- Other info: Part-time role with flexible hours and great team atmosphere.
- Why this job: Be the friendly face for patients and play a key role in healthcare.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 20000 - 25000 € per year.
Medical Receptionist – Join Our Exceptional Team at Swingbridge Surgery. This isn’t your ordinary reception job. At Swingbridge Surgery, you’ll be the friendly face our patients see first—and a vital part of keeping our practice running smoothly behind the scenes. If you’re organised, proactive, and enjoy variety, this role could be perfect for you. We're looking for a part-time receptionist to work 23.5 hours per week.
What you’ll do:
- Welcome and support patients with warmth and professionalism
- Manage appointments, patient enquiries, and messages
- Assist with administrative tasks such as workflow management, scanning, handling patient letters, and results follow-up
- Call patients to advise on results or schedule follow-up appointments
- Handle samples and associated paperwork
- Liaise with clinical teams, multidisciplinary colleagues, and external agencies
Working hours:
- Monday 13:00-18:00
- Tuesday 14:00-18:00
- Wednesday 13:00-18:00
- Friday 08:00-18:30
Who we’re looking for:
- Experience in customer service or administration, face-to-face and over the phone
- IT literate (Microsoft Office experience a bonus)
- Experience with SystmOne preferred
- Excellent communication skills, friendly, professional, and organised
- Able to work under pressure in a fast-moving environment
- Team player willing to flex hours and duties to cover holidays and sickness
- Post subject to satisfactory DBS check
What we offer:
- Free parking
- 28 days annual leave plus bank holidays (pro-rata)
- Staff events and a supportive, welcoming team atmosphere
The Welby Group is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Receptionist/Administrator employer: Welby Group
At Swingbridge Surgery, we pride ourselves on being more than just a workplace; we are a community dedicated to providing exceptional patient care. Our supportive and welcoming team atmosphere, combined with generous benefits such as free parking and 28 days of annual leave (pro-rata), makes us an excellent employer for those seeking meaningful and rewarding employment. Join us in a role that not only values your contributions but also offers opportunities for personal and professional growth in a dynamic healthcare environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Get to know the practice before your interview! Research Swingbridge Surgery, understand their values, and think about how you can contribute to their team. This will show them you're genuinely interested and ready to be that friendly face for patients.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and clinical teams, being able to convey information clearly and warmly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive during the interview! Ask questions about the team dynamics and how they handle busy periods. This shows you're not just looking for any job, but you're keen on being part of their exceptional team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional side shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your character!
Tailor Your Experience:Make sure to highlight any relevant experience in customer service or administration. We’re looking for someone who can manage appointments and handle patient enquiries, so connect your past roles to what we do at Swingbridge Surgery.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to your skills and experiences. Use bullet points if it helps make your application easier to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our team!
How to prepare for a job interview at Welby Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist at Swingbridge Surgery. Familiarise yourself with managing appointments, handling patient enquiries, and the importance of being organised and proactive in a busy environment.
✨Showcase Your Customer Service Skills
Since this role involves welcoming patients, be ready to share examples of your previous customer service experience. Highlight how you've handled difficult situations or provided exceptional support, both face-to-face and over the phone.
✨Brush Up on IT Skills
As the job mentions IT literacy, especially with Microsoft Office and SystmOne, it’s a good idea to review these tools before your interview. If you have any specific experiences using them, be prepared to discuss how they helped you in your previous roles.
✨Demonstrate Team Spirit
Being a team player is crucial in this role. Think of examples where you’ve collaborated with colleagues or adapted to cover for others. This will show that you’re flexible and willing to contribute to a supportive team atmosphere.
