At a Glance
- Tasks: Welcome patients, manage appointments, and support our amazing healthcare team.
- Company: Join a forward-thinking GP practice group dedicated to improving patient care.
- Benefits: Enjoy generous leave, NHS pension, free parking, and professional development opportunities.
- Other info: Flexible hours and a supportive environment for personal and professional growth.
- Why this job: Be the friendly face that makes a difference in patients' lives every day.
- Qualifications: Customer service experience and IT skills are essential; teamwork is key.
The predicted salary is between 12 - 15 £ per hour.
Do you love talking to people? Do you have a warm and friendly personality? Do you thrive when helping people? Is nothing too much trouble? Great, keep reading! Come and join our lovely team at our New Coningsby Surgery and be our friendly face to provide a warm welcome to our patients.
As a receptionist, we rely on you to deliver exceptional customer service to our lovely patients and undertake a range of reception duties to support our remarkable team. From reception you will be greeting and directing patients, using the appointment system, booking appointments, processing information, and assisting patients with anything they require. You will be the first point of contact for patients and will need to distribute information, messages, and enquiries for the clinical team, and liaise with multidisciplinary team members and external agencies such as secondary care and community service providers.
You will work 13 hours per week on Wednesdays from 08:00-12:30 and Fridays from 08:00-17:00. NOTE: Due to the needs of the business, we require flexibility to cover holidays and absences, therefore days of work may change.
Who are we looking for?
- Previous Customer Service experience of dealing with the public face‑to‑face and via telephone.
- IT literate, previous experience with Microsoft Office software would be beneficial.
- Experience using SystmOne would be preferable.
- Ability to work as part of an integrated, multi‑skilled team.
- Pleasant and articulate with the ability to work under pressure in a rapidly changing environment.
- Team player with flexibility in hours and duties to cover holidays and sickness is essential.
- Post subject to satisfactory DBS check.
What we offer:
- NHS Pension Scheme (23.7% contributions)
- Generous annual leave entitlement of 36 days including bank holidays (pro‑rata)
- Staff social events
- Monthly employee awards
- Free parking
- Access to the employee assistance program
- A supportive and collaborative working environment
- Opportunities for professional development and growth
- A focus on work‑life balance, with flexible hours available
About us
The Welby Group manages five GP practices across Lincolnshire, serving over 43,500 patients. We’re known for being forward‑thinking and committed to doing things differently to improve care. We value people who bring enthusiasm, creativity and a can‑do attitude. We live by our values: Opportunity, Enthusiasm, Support, Innovation, Family and Balance. If you’re looking for a place where you’ll be supported to grow and encouraged to try new things, we’d love to hear from you.
We are an equal‑opportunity employer and committed to creating an inclusive, supportive workplace for all.
Part-Time Receptionist in Coningsby employer: Welby Group
Join the Welby Group as a Part-Time Receptionist at our New Coningsby Surgery, where you'll be part of a supportive and collaborative team dedicated to providing exceptional care to our patients. Enjoy generous benefits including an NHS Pension Scheme, 36 days of annual leave, and opportunities for professional development, all while working in a friendly environment that values work-life balance and encourages personal growth. If you thrive in a dynamic setting and are passionate about helping others, this is the perfect place for you.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Receptionist in Coningsby
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Welby Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Welby Group and let us see your personality shine through!
We think you need these skills to ace Part-Time Receptionist in Coningsby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Welby Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Welby Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Welby Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Welby Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Welby Group will surely appreciate.
