At a Glance
- Tasks: Deliver high-quality practice management support and manage complex diaries across multiple consultant practices.
- Company: Welbeck Practice Management focuses on patient-centric healthcare services and operational excellence.
- Benefits: Inclusive workplace culture valuing diversity and commitment to continuous improvement.
- Other info: Role involves compliance with GDPR and operational risk management.
- Why this job: This role offers exposure to multiple specialties and the chance to influence operational excellence.
- Qualifications: Experience as a Practice Manager or Private Medical Secretary in UK private healthcare is essential.
The predicted salary is between 50000 - 65000 £ per year.
About the department
Welbeck Practice Management (WPM) is dedicated to delivering seamless, patient-focused healthcare services across our consultants’ practices. Our team ensures that operations run efficiently, patients experience smooth care pathways, and clinicians are supported to provide the highest standard of care. We combine operational expertise with innovation, embracing digital solutions and continuous improvement to enhance efficiency, service quality, and patient satisfaction. Working within WPM means being part of a collaborative, professional, and dynamic environment where your contribution directly impacts patient experiences and the success of the practice.
About the role
This role is a senior, hands‑on role within Welbeck Practice Management, responsible for delivering expert practice management support across a portfolio of consultant practices. Acting as a key operational resource, you will provide both planned and reactive cover, ensuring continuity of service during periods of absence, transition, or growth while maintaining exceptional standards of patient care and service delivery. In addition to core practice management responsibilities, the role plays a critical part in business continuity, consultant onboarding, and operational improvement initiatives. You will work closely with the Head of Operations to support service transitions, stabilise practices during change, and promote consistency and best practice across the wider WPM portfolio. This is a varied and dynamic role offering exposure to multiple specialties and the opportunity to influence operational excellence across the organisation.
Key Responsibilities:
- Provide high-quality practice management support across multiple consultant practices
- Deliver seamless cover during annual leave, sickness, recruitment gaps, and onboarding periods
- Manage complex diaries, clinic scheduling, and patient pathways efficiently
- Coordinate patient enquiries, investigations, admissions, and procedures
- Liaise effectively with consultants, hospitals, insurers, and referrers
- Maintain continuity of service and patient experience during operational changes
- Support consultant onboarding, practice migrations, and service transitions
- Identify, manage, and raise operational risks impacting service delivery
- Contribute to service recovery, stabilisation, and continuous improvement initiatives
- Ensure compliance with GDPR, information governance, and company policies
About you
You are an experienced and highly capable Practice Manager or Private Medical Secretary with a strong background in UK private healthcare. You are confident managing consultant practices independently and are known for your exceptional organisational skills, attention to detail, and ability to maintain high service standards in fast-paced environments. You build strong, trusted relationships with consultants, patients, and stakeholders, and take pride in delivering a seamless, patient-focused service. You are adaptable, resilient, and solutions-driven, with the ability to quickly integrate into new teams and ways of working. Comfortable handling competing priorities, you remain calm under pressure and bring a proactive approach to problem‑solving. You are also passionate about continuous improvement, sharing best practice, and contributing positively to team success and organisational growth.
Equality, Diversity & Inclusion
At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognizing that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care. Welbeck is committed to safeguarding and promoting the welfare of patients and expects all staff to share this commitment. All roles are subject to pre‑employment checks in line with regulatory requirements, including an appropriate level of Disclosure and Barring Service (DBS) check.
Principal Practice Manager employer: Welbeck
Welbeck Practice Management is located in the UK, dedicated to seamless patient care. The team values diversity and promotes continuous improvement, ensuring all voices are heard and respected.
