At a Glance
- Tasks: Manage practice operations, coordinate patient pathways, and support clinicians in delivering exceptional care.
- Company: Welbeck Practice Management, dedicated to patient-focused healthcare services.
- Benefits: Collaborative environment, professional development, and the chance to make a real impact.
- Other info: Opportunity for mentoring and continuous improvement in a fast-paced setting.
- Why this job: Be part of a dynamic team improving patient experiences and operational efficiency.
- Qualifications: Proactive, organised, with strong communication and relationship-building skills.
The predicted salary is between 40000 - 50000 £ per year.
About the department
Welbeck Practice Management (WPM) is dedicated to delivering seamless, patient-focused healthcare services across our consultants’ practices. Our team ensures that operations run efficiently, patients experience smooth care pathways, and clinicians are supported to provide the highest standard of care. We combine operational expertise with innovation, embracing digital solutions and continuous improvement to enhance efficiency, service quality, and patient satisfaction. Working within WPM means being part of a collaborative, professional, and dynamic environment where your contribution directly impacts patient experiences and the success of the practice.
About the role
The Practice Manager plays a critical role in the smooth running of our consultants’ practices, providing high-level operational, administrative, and managerial support. The role balances hands-on practice management with strategic oversight, ensuring patient care, operational efficiency, and commercial sustainability. You will coordinate consultant diaries, manage patient pathways, and act as a trusted point of contact for patients, hospitals, insurers, and other healthcare providers. By driving continuous improvement, supporting digital adoption, and fostering strong professional relationships, you will help ensure that our practices deliver exceptional, patient-centred care. Please note, this role is three days on site rotating per week.
Key Responsibilities
- Manage and coordinate consultant diaries, appointments, and procedures to ensure efficiency and patient clarity.
- Oversee patient records, correspondence, and reports, ensuring accuracy and compliance with confidentiality and data protection requirements.
- Liaise with hospitals, insurers, and healthcare providers to facilitate smooth and timely patient journeys.
- Anticipate and resolve operational or scheduling issues, keeping patients and consultants informed.
- Ensure effective use of practice management systems and support digital adoption within the team.
- Support consultants in delivering a patient-centred, efficient, and commercially sustainable service.
- Act as the primary contact for patients, consultants, hospitals, insurers, and third parties.
- Build and maintain strong professional relationships with all stakeholders to ensure seamless practice operations.
- Demonstrate discretion and professionalism when handling sensitive or confidential information.
- Identify, recommend, and implement process improvements to enhance efficiency, patient satisfaction, and team performance.
- Contribute to a culture of innovation, adaptability, and resilience within the team.
- Support colleagues through mentoring and training, ensuring capability development across the service.
- Uphold consistent practice management standards, aligned with business objectives and patient centred values.
About you
You are a proactive, organised, and adaptable professional with a passion for delivering exceptional patient-focused service. You thrive in a fast-paced environment, balancing operational oversight with hands-on practice management, and are confident taking ownership of day-to-day practice operations. You have excellent communication and relationship-building skills, able to engage effectively with patients, consultants, hospitals, insurers, and colleagues. With strong commercial awareness, you can identify opportunities for efficiency and service improvement, and you are comfortable using digital tools to enhance workflows and patient experience. You are motivated by continuous improvement, enjoy mentoring and supporting colleagues, and are committed to maintaining the highest standards of confidentiality, professionalism, and patient care.
About Us
For more information about Welbeck please click here.
Recruitment Process
For this role, there will be two stages: Shortlisting (based on your application) and Single Stage Interview. We aim to complete these as soon as possible after the closing date for applications.
Using AI tools can be helpful when you’re preparing documents or refining how you present your experience. What matters is that anything you share with us, from your application to your interview, reflects your own skills, experience and judgement. We want to understand the real you, so please use AI responsibly and avoid submitting information that is inaccurate, exaggerated or inauthentic.
Equality, Diversity & Inclusion
At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.
Practice Manager in London employer: Welbeck
Welbeck Practice Management is an exceptional employer that prioritises patient-focused healthcare and fosters a collaborative, dynamic work environment. With a commitment to continuous improvement and digital innovation, employees are empowered to enhance operational efficiency while delivering outstanding patient care. The company values diversity and inclusion, offering ample opportunities for professional growth and development, making it an ideal place for those seeking meaningful and rewarding careers in healthcare management.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for a Practice Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand their approach to patient care and operational efficiency, so you can showcase how your skills align with their mission. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and demonstrate your passion for patient-centred care.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Welbeck Practice Management.
We think you need these skills to ace Practice Manager in London
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. We want to get to know the real you, so avoid using overly formal language or exaggerating your experiences. Just be honest about what you've done and how it relates to the role.
Tailor Your Application:Make sure to customise your application for the Practice Manager role. Highlight your relevant experience in managing operations and patient care, and show us how your skills align with our values at Welbeck. This will help us see why you're a great fit!
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and provide examples of how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, we can ensure your application is processed smoothly and you’ll be one step closer to joining our fantastic team at Welbeck!
How to prepare for a job interview at Welbeck
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Practice Manager. Familiarise yourself with managing consultant diaries, patient pathways, and the importance of operational efficiency. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Practice Manager, you'll need to liaise with various stakeholders. Prepare examples of how you've effectively communicated with patients, consultants, and other healthcare providers in the past. Highlight your ability to build strong professional relationships, as this is crucial for ensuring seamless practice operations.
✨Emphasise Continuous Improvement
Be ready to discuss how you've driven process improvements in previous roles. Think about specific instances where you've identified inefficiencies and implemented changes that enhanced service quality or patient satisfaction. This aligns perfectly with the role's focus on innovation and adaptability.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding operational or scheduling issues. Prepare scenarios where you've successfully resolved conflicts or improved workflows. This will showcase your proactive approach and ability to handle the fast-paced environment of a practice.
