At a Glance
- Tasks: Coordinate patient journeys, manage appointments, and ensure seamless care delivery.
- Company: Welbeck's Heart & Lung Health Department, known for exceptional private healthcare.
- Benefits: Join a supportive team with opportunities for personal growth and development.
- Other info: Embrace diversity and inclusion in a workplace that values every individual.
- Why this job: Make a real difference in patients' lives while working in a dynamic healthcare environment.
- Qualifications: Organisational skills and experience in customer service or patient-facing roles.
The predicted salary is between 36000 - 60000 £ per year.
About the department
The Heart & Lung Health Department at Welbeck delivers exceptional private healthcare within a highly specialised, consultant led environment. The department is committed to providing a seamless, patient centred experience, combining clinical excellence with outstanding service standards. Working collaboratively across multidisciplinary teams, the department ensures that every patient receives efficient, coordinated care from referral through to discharge, supported by streamlined administrative processes and a strong focus on quality.
About the role
The Patient Pathway Administrator plays a pivotal role in coordinating the end‑to‑end patient journey, ensuring appointments, diagnostics, procedures and admissions are managed efficiently and accurately. Acting as a key point of contact for patients, consultants, GPs and insurers, the role requires exceptional organisational skills, attention to detail and a commitment to delivering a high quality, personalised service. This position is central to maintaining smooth operational flow within a busy private healthcare setting.
Key Responsibilities
- Coordinate and manage the full patient pathway, including booking consultations, diagnostics and procedures.
- Maintain accurate and confidential electronic medical records.
- Act as a first point of contact for patients, providing exceptional customer service and timely responses to queries.
- Liaise with consultants, clinical teams, PAs and external referrers to ensure seamless care coordination.
- Support day‑to‑day operational processes, helping to deliver a smooth and efficient patient journey.
- Assist with financial administration including payments, quotes, invoicing and PMI/self‑pay processes.
- Uphold governance, quality and compliance standards, including accurate reporting and safeguarding protocols.
- Contribute to continuous improvement, supporting team training, communication efficiency and service excellence.
About you
You are a highly organised and proactive administrator with experience in a patient facing or high quality customer service environment. You thrive in a fast paced setting, managing multiple priorities while maintaining accuracy and professionalism. With excellent communication skills and a discreet, empathetic approach, you build strong working relationships and contribute positively to team collaboration. You are confident using administrative systems, take pride in delivering exceptional service, and are motivated to enhance the patient experience at every touchpoint.
Recruitment Process
- Stage 1 - Shortlisting (based on your application)
- Stage 2 - Screening Calls
- Stage 3 - interview
We aim to complete these as soon as possible after the closing date for applications.
Using AIAI tools can be helpful when you’re preparing documents or refining how you present your experience. What matters is that anything you share with us, from your application to your interview, reflects your own skills, experience and judgement. We want to understand the real you, so please use AI responsibly and avoid submitting information that is inaccurate, exaggerated or inauthentic.
Equality, Diversity & Inclusion
At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.
Patient Pathway Administrator - Heart & Lung Health in London employer: Welbeck
Welbeck is an excellent employer, offering a supportive and inclusive work culture that prioritises exceptional patient care. As a Pharmacy Assistant Technical Officer in London, you will benefit from opportunities for professional growth and development while working alongside a dedicated team in a dynamic environment. Join us to make a meaningful impact in the community and enjoy the unique advantages of working in one of the UK's vibrant cities.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Pathway Administrator - Heart & Lung Health in London
✨Tip Number 1
Get to know the company! Research Welbeck and the Heart & Lung Health Department. Understanding their values and patient care approach will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Patient Pathway Administrator, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle queries with ease and empathy.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks or improved processes. This will demonstrate your ability to thrive in a fast-paced environment, just like the one at Welbeck.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the team. Don’t forget to follow up after your application to express your enthusiasm!
We think you need these skills to ace Patient Pathway Administrator - Heart & Lung Health in London
Some tips for your application 🫡
Show Your Organisational Skills:As a Patient Pathway Administrator, your organisational skills are key! Make sure to highlight any relevant experience where you've managed multiple tasks or coordinated projects. We want to see how you keep things running smoothly!
Emphasise Customer Service Experience:This role is all about providing exceptional service, so don’t hold back on showcasing your customer service experience. Share specific examples of how you've gone above and beyond for patients or clients in the past. We love a good story!
Be Detail-Oriented:Attention to detail is crucial in this position. When writing your application, double-check for any typos or errors. We appreciate candidates who take pride in their work and can maintain accuracy under pressure.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Welbeck
✨Know the Patient Pathway Inside Out
Familiarise yourself with the entire patient journey, from referral to discharge. Understand the key responsibilities of a Patient Pathway Administrator and be ready to discuss how you can enhance the patient experience through efficient coordination.
✨Showcase Your Organisational Skills
Prepare examples that highlight your exceptional organisational abilities. Think about times when you successfully managed multiple priorities in a fast-paced environment, and be ready to share these stories during the interview.
✨Emphasise Communication and Empathy
Since this role involves liaising with patients, consultants, and clinical teams, demonstrate your strong communication skills. Be prepared to discuss how you handle difficult situations with empathy and professionalism, ensuring a positive experience for all parties involved.
✨Understand Compliance and Quality Standards
Brush up on governance, quality, and compliance standards relevant to healthcare administration. Be ready to discuss how you would uphold these standards in your role, ensuring accurate reporting and safeguarding protocols are always followed.
