At a Glance
- Tasks: Ensure smooth admin functions in Imaging & Diagnostics, supporting patients and clinicians.
- Company: Welbeck, a leader in patient care with a focus on inclusivity.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Join a diverse team committed to exceptional patient care and professional development.
- Why this job: Make a real difference in patient experiences while working in a dynamic clinical setting.
- Qualifications: Strong admin skills, attention to detail, and excellent communication abilities.
The predicted salary is between 30000 - 42000 € per year.
About The Department
Our Imaging & Diagnostics service sits at the heart of the patient journey and plays a critical role in ensuring patients receive timely, accurate, and compassionate care. Often one of the first clinical touchpoints, the department supports consultants and clinical teams by delivering high‐quality diagnostic services in a calm, reassuring environment. Working closely with clinicians, patient administration teams, and external pathology providers, the service ensures investigations are carried out safely, efficiently, and in line with the highest clinical and governance standards. Accuracy, professionalism, and patient comfort underpin everything we do.
About The Role
As an Imaging & Diagnostics Administrator, you will be responsible for ensuring the smooth and efficient running of the department's administrative functions, acting as a key link between patients, clinicians, and diagnostic teams. You will provide a high standard of administrative support, ensuring that appointments, imaging requests, and clinical documentation are managed accurately and efficiently. You will be the first point of contact for patients attending imaging and diagnostic appointments, offering a warm, professional, and reassuring welcome. Your ability to communicate clearly, handle queries confidently, and provide excellent service will help create a positive patient experience from start to finish.
Working as part of a supportive multidisciplinary team, you will manage imaging bookings, process referrals, upload and update patient records, and ensure results and reports are handled promptly and securely. The role also requires strong adherence to governance and data protection standards, as well as proactive support for day‐to‐day departmental operations. This role is ideal for someone who thrives in a fast‐paced clinical environment, is highly organised, and takes pride in supporting high‐quality patient care through exceptional administration.
Key Responsibilities
- Provide a warm, professional, and efficient front‐of‐house service for all imaging and diagnostics patients
- Manage bookings, appointment scheduling, and administrative coordination for diagnostic services
- Process referrals, imaging requests, and clinical documentation accurately and promptly
- Support patients with queries, providing clear information and reassurance where required
- Update and maintain electronic patient records and imaging systems to a high standard of accuracy
- Liaise effectively with clinicians, radiographers, sonographers, and wider operational teams
- Ensure timely distribution of imaging results, reports, and clinical correspondence
- Maintain confidentiality and ensure compliance with data protection and information governance standards
- Support daily operational and governance tasks, including stock checks and equipment tracking
- Assist with departmental projects, audits, and process improvements
- Work flexibly to support service delivery and changing operational needs
About You
You are an experienced and confident administrator with a strong commitment to delivering excellent service in a clinical environment. Highly organised and detail‐focused, you take pride in accurate record‐keeping, smooth coordination of tasks, and supporting both patients and clinical teams. You communicate clearly and professionally, adapting your approach to meet the needs of patients, clinicians, and colleagues. You are comfortable working with clinical systems, handling sensitive information, and managing multiple priorities in a fast‐paced setting. A proactive and supportive team player, you bring a positive attitude, strong problem‐solving skills, and a dedication to helping create an exceptional patient experience.
Recruitment Process
For this role, there will potentially be four stages; Stage 1 - Shortlisting (based on your application) Stage 2 - Screening calls Stage 3 - Interview Stage 4 - Final interview / Offer (not explicitly listed but inferred) We aim to complete these as soon as possible after the closing date for applications.
Equality, Diversity & Inclusion
At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.
Imaging & Diagnostics Administrator in London employer: Welbeck
At Welbeck, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and excellence. As an Imaging & Diagnostics Administrator, you will play a vital role in enhancing patient care within a dynamic clinical environment, with opportunities for professional growth and development. Our commitment to employee well-being is reflected in our focus on teamwork, clear communication, and a positive atmosphere, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Imaging & Diagnostics Administrator in London
✨Tip Number 1
Get to know the department! Research the Imaging & Diagnostics service and understand their role in patient care. This will help you tailor your conversations during interviews and show that you're genuinely interested in contributing to their mission.
✨Tip Number 2
Practice your communication skills! As the first point of contact for patients, being warm and professional is key. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle queries smoothly.
✨Tip Number 3
Showcase your organisational skills! Prepare examples of how you've managed multiple tasks in a fast-paced environment. This will demonstrate your ability to thrive under pressure, which is crucial for the Imaging & Diagnostics Administrator role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application throughout the recruitment process.
We think you need these skills to ace Imaging & Diagnostics Administrator in London
Some tips for your application 🫡
Show Your Warmth:As the first point of contact for patients, it's crucial to convey a warm and professional tone in your application. Use friendly language that reflects your ability to create a reassuring environment for patients.
Highlight Your Organisational Skills:Make sure to emphasise your organisational abilities in your written application. Mention specific examples of how you've managed bookings or coordinated tasks efficiently in previous roles, as this is key for the Imaging & Diagnostics Administrator position.
Be Clear and Concise:When detailing your experience, clarity is key! Use straightforward language and avoid jargon. This will help us understand your background and how it aligns with the role, making your application stand out.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Welbeck
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Imaging & Diagnostics Administrator. Familiarise yourself with the key tasks like managing bookings and processing referrals. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact for patients, your communication skills are crucial. Prepare examples of how you've effectively handled queries or provided reassurance in previous roles. Practising clear and professional responses will help you shine during the interview.
✨Highlight Your Organisational Skills
This role requires a high level of organisation, so be ready to discuss how you manage multiple priorities in a fast-paced environment. Share specific examples of how you've successfully coordinated tasks or maintained accurate records in your past experiences.
✨Emphasise Teamwork and Adaptability
Working closely with clinicians and other teams is essential. Be prepared to talk about your experience as a supportive team player and how you've adapted to changing operational needs. Highlighting your proactive attitude will show that you're ready to contribute positively to the department.
