At a Glance
- Tasks: Coordinate patient journeys, from scheduling to follow-up, ensuring a seamless experience.
- Company: Join Welbeck's flagship Ophthalmology Centre, setting new standards in eye care.
- Benefits: Be part of a supportive team with opportunities for growth and development.
- Other info: Embrace a culture of inclusivity and excellence at Welbeck.
- Why this job: Make a real difference in patients' lives while working in a modern, caring environment.
- Qualifications: Experience in administration or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the department
Our new Ophthalmology Centre is a flagship development within the Welbeck network, purpose built to set a new benchmark for specialist day‑case eye care. It brings together state of the art technology, beautifully designed clinical spaces, and a calm, modern environment that supports exceptional care and exceptional teamwork. As part of the founding team, you will help shape the culture, embed best practice, and play a meaningful role in creating a centre that patients trust and colleagues are proud to be part of.
About the role
As a Patient Pathway Administrator, you will play a central role in delivering a seamless, reassuring, and efficient patient experience from first contact through to treatment and follow up. You will work as part of a high performing administrative team to coordinate all aspects of the patient journey from appointment scheduling and front of house support to payment processing and accurate record keeping. This is a varied position requiring excellent communication, attention to detail, and a warm, confident approach. You will be the first point of contact for patients, consultants, and external stakeholders, ensuring every interaction reflects Welbeck’s commitment to calm, personal, patient centred care. You will also contribute to operational efficiency, support new team members, and play an active role in creating a modern, well run service.
Key Responsibilities
- Deliver seamless front of house and reception support, ensuring all patients receive a warm and professional welcome.
- Accurately schedule consultations, diagnostics, imaging, and day case procedures (phone and face to face).
- Handle patient enquiries sensitively and efficiently, providing reassurance and relaying information promptly to the clinical team.
- Act as a liaison between patients, consultants, and external stakeholders to ensure integrated, well‑coordinated care pathways.
- Process payments, prepare invoices and quotes, and manage self‑pay and PMI queries.
- Maintain accurate electronic medical records, ensuring confidentiality and data security at all times.
- Support operational efficiency by managing supplies, troubleshooting issues, and contributing to process improvements.
- Promote patient dignity, privacy and choice, ensuring excellent communication throughout their journey.
- Adhere to governance, infection control, and safety policies while supporting the development of a positive centre culture.
About you
You will be an organised, proactive and people‑focused administrator who thrives in a role where exceptional service and attention to detail truly matter. You will bring a calm and reassuring presence to busy clinical environments, working confidently with patients, consultants, and colleagues to maintain an excellent patient experience throughout. You will be someone who:
- Brings experience from a professional administrative, customer‑facing, or healthcare setting.
- Communicates clearly, compassionately, and professionally with patients and teams.
- Is confident managing varied tasks, competing priorities, and sensitive situations.
- Has strong organisational skills, accuracy, and attention to detail.
- Works well both independently and as part of a collaborative team.
- Is motivated by delivering excellent patient experiences and supporting high quality clinical care.
- Takes pride in contributing to a positive, patient centred culture and continuously improving how services are delivered.
About Us
For more information about Welbeck please click here.
Recruitment Process
For this role, there will potentially be four stages; Stage 1 - Shortlisting (based on your application) Stage 2 - Screening Calls Stage 3 - interview. We aim to complete these as soon as possible after the closing date for applications.
Equality, Diversity & Inclusion
At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.
Patient Pathway Administrator - Ophthalmology Centre in City of Westminster employer: Welbeck
Welbeck is an exceptional employer, offering a unique opportunity to be part of the founding team at our state-of-the-art Ophthalmology Centre. With a strong focus on patient-centred care, we foster a collaborative and supportive work culture that values every team member's contribution. Employees benefit from professional growth opportunities, a commitment to inclusivity, and the chance to shape a modern healthcare environment that prioritises both patient dignity and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Pathway Administrator - Ophthalmology Centre in City of Westminster
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Welbeck for the Patient Pathway Administrator - Ophthalmology Centre role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Pathway Administrator - Ophthalmology Centre in City of Westminster
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Welbeck, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Welbeck, and how you can make a difference!
How to prepare for a job interview at Welbeck
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Welbeck.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Welbeck appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Welbeck supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
