About the department
The Heart & Lung Health Department at Welbeck delivers exceptional private healthcare within a highly specialised, consultant led environment. The department is committed to providing a seamless, patient centred experience, combining clinical excellence with outstanding service standards. Working collaboratively across multidisciplinary teams, the department ensures that every patient receives efficient, coordinated care from referral through to discharge, supported by streamlined administrative processes and a strong focus on quality.
About the role
The Patient Pathway Administrator plays a pivotal role in coordinating the end-to-end patient journey, ensuring appointments, diagnostics, procedures and admissions are managed efficiently and accurately. Acting as a key point of contact for patients, consultants, GPs and insurers, the role requires exceptional organisational skills, attention to detail and a commitment to delivering a high quality, personalised service. This position is central to maintaining smooth operational flow within a busy private healthcare setting.
Key Responsibilities
- Coordinate and manage the full patient pathway, including booking consultations, diagnostics, and procedures.
- Maintain accurate and confidential electronic medical records.
- Act as a first point of contact for patients, providing exceptional customer service and timely responses to queries.
- Liaise with consultants, clinical teams, PAs and external referrers to ensure seamless care coordination.
- Support day‑to‑day operational processes, helping to deliver a smooth and efficient patient journey.
- Assist with financial administration including payments, quotes, invoicing and PMI/self‑pay processes.
- Uphold governance, quality and compliance standards, including accurate reporting and safeguarding protocols.
- Contribute to continuous improvement, supporting team training, communication efficiency and service excellence.
About you
You are a highly organised and proactive administrator with experience in a patient facing or high quality customer service environment. You thrive in a fast paced setting, managing multiple priorities while maintaining accuracy and professionalism. With excellent communication skills and a discreet, empathetic approach, you build strong working relationships and contribute positively to team collaboration. You are confident using administrative systems, take pride in delivering exceptional service, and are motivated to enhance the patient experience at every touchpoint.
Equality, Diversity & Inclusion
At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued, excellence is expected, people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.
Patient Pathway Administrator - Heart & Lung Health in City of Westminster employer: Welbeck
Welbeck is an excellent employer, offering a supportive and inclusive work culture that prioritises exceptional patient care. As a Pharmacy Assistant Technical Officer in London, you will benefit from opportunities for professional growth and development while working alongside a dedicated team in a dynamic environment. Join us to make a meaningful impact in the community and enjoy the unique advantages of working in one of the UK's vibrant cities.
