At a Glance
- Tasks: Support imaging systems and ensure quick access to diagnostic information for clinicians.
- Company: Welbeck, a leader in patient-focused imaging and diagnostics.
- Benefits: Inclusive workplace, professional development, and commitment to diversity.
- Other info: Join a collaborative team dedicated to continuous improvement and exceptional patient outcomes.
- Why this job: Make a real difference in patient care while working with advanced imaging technology.
- Qualifications: IT-savvy with experience in healthcare and imaging systems.
The predicted salary is between 30000 - 40000 € per year.
About the department
Our Imaging & Diagnostics service sits at the heart of the patient journey and plays a critical role in ensuring patients receive timely, accurate, and compassionate care. As a highly advanced diagnostic function, the department supports clinicians and multidisciplinary teams by delivering high quality imaging services in a modern, patient focused environment. Working closely with consultants, radiographers, patient administration teams, and external partners, the service ensures imaging pathways are efficient, safe, and aligned to the highest clinical and governance standards. Innovation, collaboration, and continuous improvement underpin everything we do as we deliver exceptional patient outcomes.
About the role
As a PACS/Imaging Administrator, you will play a vital role in supporting the smooth operation of imaging systems and services, ensuring clinicians and teams can access accurate diagnostic information quickly and efficiently. You will act as a key point of contact for imaging related queries, providing first line technical and systems support across PACS, RIS, and associated platforms. Working closely with clinical and operational teams, you will contribute to service improvement, support the implementation of new technologies, and help enhance the overall patient and clinician experience. The role requires strong problem solving skills, attention to detail, and the ability to manage multiple priorities in a dynamic environment. You will also support governance, compliance, and data quality, ensuring all activities meet regulatory and organisational standards while maintaining patient confidentiality at all times. This role is ideal for someone with strong IT and systems experience in a healthcare environment who thrives in a fast-paced setting and is passionate about delivering high quality, patient-centred diagnostic services.
Key Responsibilities
- Act as the first point of contact for imaging system queries, incidents, and service requests, triaging and resolving issues to achieve first-time fixes
- Provide first-line support for PACS, RIS, and associated imaging systems and equipment
- Support the upload, download, and transfer of patient imaging across systems (e.g. PACS, IEP, CIMAR)
- Maintain accurate patient records and ensure compliance with data protection and confidentiality standards
- Manage and prioritise incidents, service requests, and system maintenance tasks
- Liaise with clinicians, radiographers, and administrative teams to support efficient patient pathways
- Support the implementation of new systems, technologies, and improved ways of working
- Assist with reporting, communications, and responding to urgent clinician and patient requests
- Escalate incidents, complaints, and risks appropriately in line with governance processes
- Contribute to audits, quality assurance, and continuous improvement initiatives
- Work collaboratively within a multidisciplinary team to support service delivery and patient experience
About you
You are an IT-savvy professional with experience working in a healthcare or clinical environment, ideally with exposure to imaging systems such as PACS or RIS. You bring strong problem-solving skills and a proactive approach, with the ability to manage multiple tasks and prioritise effectively in a fast-paced, demand-led service. You are confident supporting users with varying levels of technical expertise and are able to communicate clearly, professionally, and empathetically. You are highly organised, detail-oriented, and committed to maintaining high standards of accuracy, governance, and confidentiality. Comfortable using a range of systems and Microsoft Office tools, you take ownership of your work and follow through on tasks to resolution. A collaborative team player, you contribute positively to multidisciplinary working and are motivated to learn, develop, and continuously improve both your own performance and the service you support.
Equality, Diversity & Inclusion
At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.
PACS/Imaging Administrator – Imaging and Diagnostics in City of Westminster employer: Welbeck
At Welbeck, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and fosters professional growth. As a PACS/Imaging Administrator in our Imaging & Diagnostics department, you will be part of a dynamic team dedicated to delivering high-quality patient care, with access to continuous training and development opportunities. Our modern facilities and commitment to innovation ensure that you will thrive in a fast-paced environment while making a meaningful impact on patient outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land PACS/Imaging Administrator – Imaging and Diagnostics in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to professionals in the imaging and diagnostics field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with PACS, RIS, and any relevant projects. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses, especially around problem-solving scenarios. We all know how important those are in this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Welbeck.
We think you need these skills to ace PACS/Imaging Administrator – Imaging and Diagnostics in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with imaging systems like PACS and RIS. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant experience!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in a fast-paced environment. We love candidates who can think on their feet and provide solutions, especially when it comes to technical issues in healthcare settings.
Highlight Your Teamwork Experience:Since collaboration is key in our department, mention any experiences where you’ve worked closely with clinicians or multidisciplinary teams. We’re looking for team players who can contribute positively to our service delivery.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly!
How to prepare for a job interview at Welbeck
✨Know Your Systems
Make sure you brush up on your knowledge of PACS and RIS systems before the interview. Familiarise yourself with common issues and solutions, as well as any recent updates or technologies that might be relevant. This will show your technical savvy and readiness to tackle challenges head-on.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues in a healthcare setting. Think about times when you had to triage incidents or manage multiple priorities. Highlighting your problem-solving approach will resonate well with the interviewers.
✨Emphasise Communication Skills
Since you'll be liaising with clinicians and administrative teams, it's crucial to showcase your ability to communicate clearly and empathetically. Prepare examples of how you've effectively supported users with varying levels of technical expertise, ensuring everyone feels comfortable and informed.
✨Show Your Commitment to Improvement
Talk about your passion for continuous improvement and how you've contributed to service enhancements in previous roles. Whether it’s through audits, quality assurance, or implementing new technologies, demonstrating your proactive approach will align perfectly with the department's values.
