At a Glance
- Tasks: Ensure smooth admin functions in Imaging & Diagnostics, supporting patients and clinical teams.
- Company: Welbeck, a leader in patient care with a focus on inclusivity and excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to high-quality patient care and operational excellence.
- Why this job: Be the first point of contact for patients, making a real difference in their care journey.
- Qualifications: Experience in administration, strong communication skills, and a commitment to patient service.
The predicted salary is between 31500 - 38500 £ per year.
About the department
Our Imaging & Diagnostics service sits at the heart of the patient journey and plays a critical role in ensuring patients receive timely, accurate, and compassionate care. Often one of the first clinical touchpoints, the department supports consultants and clinical teams by delivering high-quality diagnostic services in a calm, reassuring environment. Working closely with clinicians, patient administration teams, and external pathology providers, the service ensures investigations are carried out safely, efficiently, and in line with the highest clinical and governance standards. Accuracy, professionalism, and patient comfort underpin everything we do.
About the role
As an Imaging & Diagnostics Administrator, you will be responsible for ensuring the smooth and efficient running of the department’s administrative functions, acting as a key link between patients, clinicians, and diagnostic teams. You will provide a high standard of administrative support, ensuring that appointments, imaging requests, and clinical documentation are managed accurately and efficiently. You will be the first point of contact for patients attending imaging and diagnostic appointments, offering a warm, professional, and reassuring welcome. Your ability to communicate clearly, handle queries confidently, and provide excellent service will help create a positive patient experience from start to finish. Working as part of a supportive multidisciplinary team, you will manage imaging bookings, process referrals, upload and update patient records, and ensure results and reports are handled promptly and securely. The role also requires strong adherence to governance and data protection standards, as well as proactive support for day‑to‑day departmental operations. This role is ideal for someone who thrives in a fast‑paced clinical environment, is highly organised, and takes pride in supporting high‑quality patient care through exceptional administration.
Key Responsibilities
- Provide a warm, professional, and efficient front‑of‑house service for all imaging and diagnostics patients
- Manage bookings, appointment scheduling, and administrative coordination for diagnostic services
- Process referrals, imaging requests, and clinical documentation accurately and promptly
- Support patients with queries, providing clear information and reassurance where required
- Update and maintain electronic patient records and imaging systems to a high standard of accuracy
- Liaise effectively with clinicians, radiographers, sonographers, and wider operational teams
- Ensure timely distribution of imaging results, reports, and clinical correspondence
- Maintain confidentiality and ensure compliance with data protection and information governance standards
- Support daily operational and governance tasks, including stock checks and equipment tracking
- Assist with departmental projects, audits, and process improvements
- Work flexibly to support service delivery and changing operational needs
About you
You are an experienced and confident administrator with a strong commitment to delivering excellent service in a clinical environment. Highly organised and detail‑focused, you take pride in accurate record‑keeping, smooth coordination of tasks, and supporting both patients and clinical teams. You communicate clearly and professionally, adapting your approach to meet the needs of patients, clinicians, and colleagues. You are comfortable working with clinical systems, handling sensitive information, and managing multiple priorities in a fast‑paced setting. A proactive and supportive team player, you bring a positive attitude, strong problem‑solving skills, and a dedication to helping create an exceptional patient experience.
Equality, Diversity & Inclusion
At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.
Imaging & Diagnostics Administrator in City of Westminster employer: Welbeck
Welbeck is an excellent employer, offering a supportive and inclusive work culture that prioritises exceptional patient care. As a Pharmacy Assistant Technical Officer in London, you will benefit from opportunities for professional growth and development while working alongside a dedicated team in a dynamic environment. Join us to make a meaningful impact in the community and enjoy the unique advantages of working in one of the UK's vibrant cities.
StudySmarter Expert Advice🤫
We think this is how you could land Imaging & Diagnostics Administrator in City of Westminster
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Welbeck.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Welbeck.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Welbeck, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Imaging & Diagnostics Administrator in City of Westminster
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Welbeck.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Welbeck.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Welbeck. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Welbeck. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Welbeck
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Welbeck’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
