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For Companies At a Glance
- Tasks: Coordinate patient journeys, from scheduling to follow-up, ensuring a seamless experience.
- Company: Join Welbeck's flagship Ophthalmology Centre, setting new standards in eye care.
- Benefits: Be part of a supportive team with opportunities for growth and development.
- Why this job: Make a real difference in patients' lives while working in a modern, calm environment.
- Qualifications: Experience in administration or customer service, with strong communication skills.
- Other info: Embrace a culture of inclusivity and excellence in patient care.
The predicted salary is between 30000 - 42000 £ per year.
Our new Ophthalmology Centre is a flagship development within the Welbeck network, purpose built to set a new benchmark for specialist day‐case eye care. It brings together state of the art technology, beautifully designed clinical spaces, and a calm, modern environment that supports exceptional care and exceptional teamwork.
As part of the founding team, you will help shape the culture, embed best practice, and play a meaningful role in creating a centre that patients trust and colleagues are proud to be part of.
About the role
As a Patient Pathway Administrator, you will play a central role in delivering a seamless, reassuring, and efficient patient experience from first contact through to treatment and follow up. You will work as part of a high performing administrative team to coordinate all aspects of the patient journey from appointment scheduling and front of house support to payment processing and accurate record keeping.
This is a varied position requiring excellent communication, attention to detail, and a warm, confident approach. You will be the first point of contact for patients, consultants, and external stakeholders, ensuring every interaction reflects Welbeck's commitment to calm, personal, patient centred care. You will also contribute to operational efficiency, support new team members, and play an active role in creating a modern, well run service.
Key Responsibilities
- Deliver seamless front of house and reception support, ensuring all patients receive a warm and professional welcome.
- Accurately schedule consultations, diagnostics, imaging, and day case procedures (phone and face to face).
- Handle patient enquiries sensitively and efficiently, providing reassurance and relaying information promptly to the clinical team.
- Act as a liaison between patients, consultants, and external stakeholders to ensure integrated, well‐coordinated care pathways.
- Process payments, prepare invoices and quotes, and manage self‐pay and PMI queries.
- Maintain accurate electronic medical records, ensuring confidentiality and data security at all times.
- Support operational efficiency by managing supplies, troubleshooting issues, and contributing to process improvements.
- Promote patient dignity, privacy and choice, ensuring excellent communication throughout their journey.
- Adhere to governance, infection control, and safety policies while supporting the development of a positive centre culture.
About you
You will be an organised, proactive and people‐focused administrator who thrives in a role where exceptional service and attention to detail truly matter. You will bring a calm and reassuring presence to busy clinical environments, working confidently with patients, consultants, and colleagues to maintain an excellent patient experience throughout.
You will be someone who:
- Brings experience from a professional administrative, customer‐facing, or healthcare setting.
- Communicates clearly, compassionately, and professionally with patients and teams.
- Is confident managing varied tasks, competing priorities, and sensitive situations.
- Has strong organisational skills, accuracy, and attention to detail.
- Works well both independently and as part of a collaborative team.
- Is motivated by delivering excellent patient experiences and supporting high quality clinical care.
- Takes pride in contributing to a positive, patient centred culture and continuously improving how services are delivered.
About Us
For more information about Welbeck please click here.
Recruitment Process
For this role, there will potentially be four stages; Stage 1 - Shortlisting (based on your application), Stage 2 - Screening Calls, Stage 3 - interview. We aim to complete these as soon as possible after the closing date for applications.
Equality, Diversity & Inclusion
At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.
Patient Pathway Administrator - Ophthalmology Centre in Westminster employer: Welbeck Health Partners
Contact Detail:
Welbeck Health Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Administrator - Ophthalmology Centre in Westminster
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with patients and staff. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Pathway Administrator, you'll need to be warm and professional. Try role-playing with a friend or family member to get comfortable with handling patient enquiries and coordinating care pathways.
✨Tip Number 3
Be ready to showcase your organisational skills during the interview. Think of examples from your past experiences where you managed competing priorities or improved processes. This will demonstrate your ability to thrive in a busy clinical environment.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Patient Pathway Administrator - Ophthalmology Centre in Westminster
Some tips for your application 🫡
Show Your Warmth: As a Patient Pathway Administrator, you'll be the first point of contact for patients. Make sure your application reflects a warm and professional tone, showcasing your ability to create a reassuring environment right from the start.
Highlight Your Organisational Skills: This role requires excellent organisational skills and attention to detail. In your application, emphasise any relevant experience where you've successfully managed multiple tasks or priorities, especially in a healthcare or customer-facing setting.
Communicate Clearly: Effective communication is key in this role. Use your application to demonstrate how you communicate clearly and compassionately, whether it's through your writing style or by providing examples of past interactions with patients or colleagues.
Be Authentic: We want to get to know the real you! While it’s tempting to use AI tools for help, ensure that everything you submit reflects your genuine skills and experiences. Authenticity will shine through and make your application stand out.
How to prepare for a job interview at Welbeck Health Partners
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Pathway Administrator role. Familiarise yourself with the key responsibilities like appointment scheduling and patient communication. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively interacted with patients or clients in the past. Think about times when you’ve handled sensitive situations or provided reassurance, as these experiences will resonate well with the interviewers.
✨Emphasise Attention to Detail
Highlight your organisational skills and attention to detail during the interview. You might want to share specific instances where your meticulousness made a difference, such as maintaining accurate records or managing multiple tasks efficiently. This will show that you can handle the demands of the role.
✨Demonstrate a Patient-Centred Approach
Make it clear that you understand the importance of patient care. Share your thoughts on what excellent patient experience means to you and how you would contribute to creating a calm and supportive environment. This will reflect your alignment with their values and commitment to exceptional care.