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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure smooth administrative operations in our new Ophthalmology Centre.
- Company: Join a flagship healthcare provider dedicated to exceptional eye care and teamwork.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to excellence and inclusivity.
- Why this job: Make a real difference in patient care while shaping a collaborative culture.
- Qualifications: Strong leadership skills and a passion for high-quality service in healthcare.
The predicted salary is between 36000 - 60000 £ per year.
About the department
Our new Ophthalmology Centre is a flagship development within the Welbeck network, purpose‐built to set a new benchmark for specialist day‐case eye care. Designed from the ground up, it brings together state‐of‐the‐art technology, beautifully considered clinical spaces, and a calm, modern environment that supports both exceptional care and exceptional teamwork. As part of the launch team, you will help shape the culture, embed best practice, and play a meaningful role in creating a Centre that patients trust and colleagues are proud to be part of.
About the role
As Administrative Service Manager, you will oversee the day‐to‐day coordination of our administrative services and lead an experienced team who are central to delivering a seamless patient journey. You will guide, coach, and develop staff, ensure operational excellence, and work closely with clinical and operational leaders to deliver an outstanding patient experience. You will be responsible for rota planning, complex ophthalmology bookings, performance oversight, financial processes, and the continuous improvement of administrative systems. The role also acts as key support to the Centre Manager, ensuring the centre operates smoothly and safely even in their absence. This is an excellent opportunity for someone who brings strong leadership, exceptional organisational skills, and a passion for high‐quality service delivery within a fast‐paced healthcare environment.
Key Responsibilities
- Provide day‐to‐day leadership to the administrative team, supporting a collaborative and high‐performing culture.
- Oversee the smooth running of all administrative functions, ensuring efficient processes and excellent patient experience.
- Manage rotas, schedules, and staffing levels to meet operational and clinical needs.
- Maintain strong knowledge of ophthalmology services to support accurate, safe, and sensitive patient bookings.
- Handle patient queries and concerns with empathy and professionalism, focusing on positive resolution.
- Support the Centre Manager by taking delegated operational responsibilities as required.
- Ensure compliance with all governance, information management, safeguarding, and health & safety standards.
- Manage payments, invoicing, and financial queries, ensuring accuracy across self‐pay and PMI pathways.
- Review, enhance, and implement administrative systems and workflows to drive efficiency.
- Contribute to audits, service evaluation, and quality improvement initiatives.
- Maintain accurate records, promote a strong culture of incident reporting, and uphold policies across the team.
- Build effective working relationships across clinical and non‐clinical teams to support seamless patient flow.
About you
You are someone who brings both heart and structure to a team. You enjoy creating order out of complexity and take real pride in seeing a service run smoothly because of the systems and people you've helped to shape. You communicate with warmth, clarity, and confidence whether you're supporting a colleague, guiding a patient through a sensitive query, or coordinating a busy day of activity behind the scenes. You naturally take the lead when things become fast‐paced, staying calm, organised, and focused on what needs to happen next. You're comfortable making decisions, solving problems, and working closely with clinical and operational colleagues to keep patient journeys seamless. You understand the importance of accuracy in healthcare administration, especially when it comes to complex bookings, financial processes, and governance expectations. Just as importantly, you bring empathy: you know that every interaction matters, and you take care to ensure patients feel listened to and supported. Above all, you're motivated by delivering a service that feels exceptional for patients, for colleagues, and for the centre as a whole.
About Us
These are our new careers pages. Until they are connected to our new wider platform, please visit our existing pages for more information about us.
Recruitment Process
For this role, there will potentially be four stages; Stage 1 - Shortlisting (based on your application), Stage 2 - Screening Calls, Stage 3 - interview. We aim to complete these as soon as possible after the closing date for applications. Using AI tools can be helpful when you're preparing documents or refining how you present your experience. What matters is that anything you share with us, from your application to your interview, reflects your own skills, experience and judgement. We want to understand the real you, so please use AI responsibly and avoid submitting information that is inaccurate, exaggerated or inauthentic.
Equality, Diversity & Inclusion
At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.
Administrative Service Manager - Ophthalmology Centre in Westminster employer: Welbeck Health Partners
Contact Detail:
Welbeck Health Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Service Manager - Ophthalmology Centre in Westminster
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with patients and staff. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your leadership and organisational skills.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Think about asking about team dynamics or future projects.
✨Tip Number 4
Follow up after your interview with a thank-you email. Mention something specific from your conversation to remind them of your chat. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Administrative Service Manager - Ophthalmology Centre in Westminster
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for delivering exceptional patient experiences. Share examples of how you've made a difference in previous roles, especially in healthcare settings.
Highlight Your Organisational Skills: As an Administrative Service Manager, organisation is key! Make sure to detail your experience with managing schedules, rotas, and complex bookings. We want to know how you keep everything running smoothly.
Be Authentic: We’re all about getting to know the real you. Avoid using generic phrases and instead, share your unique experiences and insights. This will help us understand how you can contribute to our team culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at our new Ophthalmology Centre.
How to prepare for a job interview at Welbeck Health Partners
✨Know Your Stuff
Familiarise yourself with the specific services offered at the Ophthalmology Centre. Understand the common procedures, patient journeys, and any recent advancements in ophthalmology. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you’ve improved processes or resolved conflicts. Highlight your ability to foster a collaborative culture, as this is key for the Administrative Service Manager position.
✨Emphasise Empathy and Communication
Since the role involves handling patient queries, be ready to discuss how you approach sensitive situations with empathy. Share examples of how you've communicated effectively with both patients and colleagues, ensuring everyone feels heard and supported.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think through potential challenges you might encounter in the role, such as managing complex bookings or staffing issues, and prepare your responses accordingly.