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For Companies At a Glance
- Tasks: Deliver exceptional patient experiences and manage registrations, scheduling, and communications.
- Company: A leading healthcare provider focused on patient care and operational excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while working in a dynamic healthcare setting.
- Qualifications: Strong communication skills, attention to detail, and experience in patient-facing roles preferred.
- Other info: Flexible shifts available, with a focus on teamwork and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About the department
Our department is at the heart of the patient experience, serving as the first point of contact for visitors, patients, clinicians, and external partners. We play a vital role in ensuring that every patient receives a warm, professional, and efficient welcome while supporting the smooth delivery of high-quality clinical care. Working closely with physicians, clinical teams, and third-party providers, the department ensures that patient pathways are well coordinated, confidential, and patient centred. Accuracy, compassion, and operational excellence are central to everything we do.
About the role
As a key member of the reception and patient administration team, you will be responsible for delivering an exceptional patient experience from first contact through to completion of care. You will manage patient registration, ensure demographic and referral information is accurate and up to date, and take ownership of scheduling consultations, diagnostic tests, and procedures.
The role requires meticulous attention to detail when handling electronic care records, scanning and attaching correspondence, and maintaining confidentiality in line with data protection and information governance policies. You will act as a central communication point, handling enquiries sensitively and efficiently, relaying messages promptly to clinicians, and supporting patients with reassurance and professionalism.
In addition, you will work collaboratively with clinicians, practice secretaries, and external providers to ensure effective utilisation of physician schedules and seamless patient pathways. The role also involves preparing patient records, maintaining a welcoming reception and waiting area, and managing billing and invoicing for self-pay and third-party funded patients where required. This role will be working Monday & Friday at our London site on a rolling shift pattern of either 7:45am to 16:15pm or 11:30am to 20:00pm.
About you
You are a highly organised and detail-oriented individual with a strong commitment to delivering outstanding patient care. You have excellent communication skills and are confident dealing with patients both in person and over the phone, always demonstrating empathy, discretion, and professionalism. You are comfortable working with IT systems and electronic care records, with a proven ability to maintain accurate data and uphold strict confidentiality standards. A proactive team player, you work well under pressure and collaborate effectively with clinical and administrative colleagues to ensure smooth day-to-day operations.
You take pride in creating a positive, welcoming environment and understand the importance of efficiency, accuracy, and sensitivity in managing the patient journey. Previous experience in a healthcare, clinical, or patient-facing administrative role would be an advantage, along with experience in scheduling, billing, or care coordination.
About Us
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Recruitment Process
For this role, there will be three stages:
- Shortlisting (based on your application)
- Screening Call with Talent Team
- Single Stage Interview
We aim to complete these as soon as possible after the closing date for applications. We will inform you in due course (and if shortlisted) whether the interview stages will be via Teams or face to face in our London office.
Using AI tools can be helpful when you're preparing documents or refining how you present your experience. What matters is that anything you share with us, from your application to your interview, reflects your own skills, experience and judgement. We want to understand the real you, so please use AI responsibly and avoid submitting information that is inaccurate, exaggerated or inauthentic.
Digestive Health Administrator in London employer: Welbeck Health Partners
Contact Detail:
Welbeck Health Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digestive Health Administrator in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the department and its role in patient care. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the job description, especially around patient care and administration.
✨Tip Number 3
Show your personality! During the interview, let your passion for patient care shine through. Share personal stories that highlight your communication skills and ability to handle sensitive situations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Digestive Health Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Digestive Health Administrator. We want to see how you can contribute to delivering that exceptional patient experience!
Showcase Your Attention to Detail: Since this role requires meticulous attention to detail, be sure to emphasise any relevant experiences where you've demonstrated this skill. Whether it's managing records or scheduling, let us know how you keep things accurate and organised.
Communicate Clearly: Your communication skills are key in this role, so make sure your application is clear and concise. Use straightforward language and structure your thoughts well, just like you would when interacting with patients and clinicians.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better, so don’t hesitate to hit that apply button!
How to prepare for a job interview at Welbeck Health Partners
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Digestive Health Administrator. Familiarise yourself with patient administration tasks, scheduling, and the importance of confidentiality in healthcare. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves interacting with patients and clinicians, practice articulating your thoughts clearly and empathetically. Prepare examples of how you've handled sensitive situations or difficult conversations in the past. This will demonstrate your ability to communicate effectively under pressure.
✨Highlight Your Attention to Detail
Given the meticulous nature of the job, be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference, whether it was in managing patient records or coordinating schedules. This will reassure the interviewers of your capability to maintain high standards.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, patient care philosophy, or how they handle challenges in the department. This shows your enthusiasm for the role and helps you gauge if the workplace is the right fit for you.