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- Tasks: Support customers, process orders, and resolve queries in a friendly team environment.
- Company: Join a supportive company in Swindon with a focus on teamwork.
- Benefits: £28,000 salary, quarterly bonuses, birthday off, and extra days off at Christmas.
- Why this job: Make a difference by helping customers and promoting exciting new products.
- Qualifications: Strong communication skills and experience in customer support or order processing.
- Other info: Hybrid working options after training and great career development opportunities.
The predicted salary is between 24000 - 32000 £ per year.
Customer Support Advisor – Swindon - £28,000 – Benefits and Quarterly Bonus Scheme of £500.
10 x Month Maternity Fixed Term Contract – Possibility of Hybrid working after Training and Successful Assessment – Birthday Day Off and possibility of 3 Extra Days off at Xmas! Hours are 8.40am to 5pm Mon to Thursday and 8.40am to 4.10pm finish on a Friday with 30 minutes Lunch Break. 37.50 Hours Working Week. To start March 9th for full training and Handover.
Our Client is looking for an experienced Customer Support Advisor to join their Swindon Office. Working in a small, friendly, hard-working Team.
Duties will include:
- Supporting the Southeast & Northern Regions
- Taking & Processing all Orders
- 1st Point of Contact for all Enquiries, Queries and Customer questions
- Ability to promote New Products & Promotions to your Clients in order to Upsell
- Issue Resolution to everyone’s satisfaction
- 1st point of Contact for all incoming Emails
- Communicate with other departments to ensure Timely delivery
- Administration – To fully support the Regional Manager’s
Skills & Experience Required:
- Strong Communication skills, both Oral and Written
- Engaging, Confident and Friendly Manner
- Ability to Communicate at all Levels
- Experience in Processing Orders
- Excellent I.T Skills
- Accurate Data Entry, ensuring all Orders are correct
- Not afraid to pick up the phone and Talk to Customers
- Team Player with a Strong Work Ethic
Customer Support Advisor in Cheltenham employer: Weise Employment
Contact Detail:
Weise Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Cheltenham
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for a Customer Support Advisor, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your ability to handle customer queries with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Advisor in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your relevant experience and skills that match the job description, like your strong communication skills and order processing experience.
Show Your Personality: We want to see the real you! Use a friendly and engaging tone in your application. This role is all about connecting with customers, so let your personality shine through in your writing.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate clarity, especially when it comes to your skills and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Weise Employment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Advisor role. Familiarise yourself with the key responsibilities like processing orders and resolving customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you resolved a customer's issue or worked with a team to achieve a goal. Practising these scenarios will help you articulate your experience during the interview.
✨Demonstrate Your Team Spirit
This position requires a friendly and engaging manner, so be sure to highlight your teamwork skills. Share stories that showcase your ability to collaborate with others and contribute positively to a team environment. Employers love to see candidates who can fit into their company culture!
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company and the role, such as inquiries about training opportunities or team dynamics. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
