At a Glance
- Tasks: Provide 1st and 2nd line IT support and assist with tech projects.
- Company: Join the dynamic team at Weird Fish, a fun retail lifestyle brand.
- Benefits: Enjoy hybrid working, professional growth, and a generous employee discount.
- Other info: Collaborative culture with opportunities for career advancement.
- Why this job: Make a real impact in a supportive environment while developing your tech skills.
- Qualifications: Experience in IT support and strong knowledge of Microsoft applications required.
The predicted salary is between 26500 - 26500 £ per year.
Location: Head Office, Tewkesbury (Hybrid working options available)
Contract type: Permanent
Hours: 35 hours per week, Monday to Friday
Salary: £26,500 per annum
Join the Shoal at Weird Fish! We are a talented and dynamic team who work hard and represent the retail lifestyle brand we love. We offer something different from the norm, a sense of fun, an eye for practicality and plenty of style and quality. We are looking for a passionate individual to join the team, to help us grow and shape the exciting journey we are on.
We're looking for a proactive and customer-focused IT Operations Assistant. As part of a growing retail business with stores, concessions, distribution operations and a thriving e-commerce platform, you'll play a key role in ensuring our colleagues have the technology and support they need to succeed. This is a hands-on role providing 1st and 2nd line technical support across the business, working closely with stakeholders. You'll have the opportunity to work with a wide range of technologies while contributing to IT projects and continuous improvements across the organisation.
Your key areas of focus:
- Install, configure and maintain desktops, laptops, mobile devices, printers and peripherals.
- Create, manage and maintain user accounts, permissions and access across business systems.
- Support Microsoft 365 applications and services, including Outlook, Teams, SharePoint and OneDrive.
- Diagnose and resolve hardware, software, operating system and networking issues.
- Support retail technology, including EPOS systems, payment terminals and store connectivity.
- Assist with the administration of Active Directory, Microsoft Entra ID and endpoint management solutions.
- Help maintain network infrastructure, including LAN, WAN, Wi-Fi, DNS and DHCP.
- Work with third-party suppliers and service providers to resolve technical issues.
- Assist with IT projects, system upgrades, new store openings, hardware deployments and business improvement initiatives.
- Maintain accurate documentation, asset registers and support tickets while ensuring IT security best practices are followed.
What our Shoal needs:
- Previous experience in a 1st/2nd Line IT Support or Service Desk role.
- Strong knowledge of Windows 10 and Windows 11.
- Experience supporting Microsoft 365 and Microsoft Office applications.
- Experience supporting Dynamic 365 Environments.
- Good understanding of Active Directory and user administration.
- Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP and wireless networking.
- Experience using IT service desk or ticket management systems.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- A positive, proactive and collaborative approach to work.
Desirable:
- Experience with Microsoft Intune/ Endpoint Manager; Microsoft Entra ID (Azure AD); SharePoint Online; Windows Server Administration; EPOS or retail technology support; VoIP or telecoms systems.
What We Offer:
- Hybrid working arrangement.
- Opportunities for professional growth and skill development.
- Ability to have input and impact in our organisation.
- A collaborative and supportive team environment.
- 25 days annual leave, plus bank holidays.
- Annual leave entitlement increases with length of service increments.
- 50% employee discount on full price items.
If you are passionate about technology and delivering exceptional customer service to stakeholders, we'd love to hear from you!
IT Operations Assistant employer: Weird Fish
Weird Fish is an exceptional employer, offering a vibrant work culture that values teamwork and creativity in our brand new Petersfield store. With competitive pay and flexible working hours, we provide ample opportunities for employee growth and development, ensuring that our team members feel valued and empowered to succeed in their retail careers.
