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- Tasks: Oversee service delivery and coordinate admin support across EMECA locations.
- Company: Join Weir Minerals, a global leader in the mining industry.
- Benefits: Health & wellbeing support, career growth opportunities, and a flexible work environment.
- Why this job: Lead a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in sales/service management and knowledge of SAP or Salesforce required.
- Other info: Inclusive culture that values innovation and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
The EMECA Service Delivery Manager is responsible for overseeing and coordinating administrative support activities across all service locations within the EMECA region. This role ensures consistent service delivery, compliance with company policies, and efficient administrative operations. The EMECA Service Delivery Manager will lead a team of service administrators, manage workflows, and act as a liaison between regional service and sales teams as well as the EMECA leadership team.
Responsibilities
- Ensure compliance with internal policies, safety standards, and regulatory requirements.
- Supervise and support a team of service administrators across multiple locations in EMECA.
- Monitor and optimize administrative processes including standard operating procedures to ensure timely and accurate service documentation, invoicing, and reporting.
- Build local service structures in line with EMEA CoE Vision & train, mentor, and evaluate administrative staff performance.
- Manage regional service data, including KPIs, customer satisfaction metrics, and service backlog.
Qualifications
- Experience within sales, service and aftermarket functions & supervisor or management experience.
- Knowledge of SAP, Salesforce & Field Service Management is essential.
- Self-motivated with the ability to work on own initiative at all management levels.
- Able to work with a high level of accuracy, with great attention to detail & commercially acute.
Benefits
- Health & Wellbeing: As a global organisation there isn’t one single solution that will enable us to take a proactive approach to our health and wellbeing. We have built a Health and Wellness framework focusing on Culture & Leadership, Safety & Environmental, Mental Wellbeing, Physical Wellbeing, Digital Wellbeing and Financial Wellbeing for different parts of the business to bring to life in a way that is most meaningful for them.
- Grow your Own Way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must go down. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
- Be You and Belong: Weir is a welcoming, inclusive place, where everyone's contribution is recognised and all employees are encouraged to innovate, collaborate and be themselves.
EMECA Service Delivery Manager in Todmorden employer: Weir
Contact Detail:
Weir Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMECA Service Delivery Manager in Todmorden
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Weir Minerals on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Service Delivery Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to service delivery and team management. We can even role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Showcase our skills! Bring examples of how we've optimised processes or improved team performance in previous roles. This will help us stand out as the perfect fit for the EMECA Service Delivery Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new opportunities that pop up.
We think you need these skills to ace EMECA Service Delivery Manager in Todmorden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the EMECA Service Delivery Manager role. Highlight your supervisory experience and familiarity with tools like SAP and Salesforce, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've led teams or optimised processes in the past, so we can see your potential.
Showcase Your Attention to Detail: In this role, accuracy is crucial. Make sure your application is free from typos and errors. A polished application shows us you care about quality and can manage the details effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Weir
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of the EMECA Service Delivery Manager role. Brush up on your knowledge of SAP, Salesforce, and Field Service Management, as these are essential for the position. Being able to discuss how you've used these tools in past roles will show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves supervising a team of service administrators, be prepared to share examples of your management experience. Think about times when you’ve successfully led a team, resolved conflicts, or improved processes. Highlighting your ability to mentor and evaluate staff will demonstrate that you can build a strong local service structure.
✨Be Data Savvy
The job requires managing regional service data, including KPIs and customer satisfaction metrics. Come prepared with examples of how you’ve used data to drive decisions in previous roles. Discuss any experience you have with monitoring service backlogs and how you’ve optimised administrative processes to improve efficiency.
✨Emphasise Your Attention to Detail
In this role, accuracy is key. Be ready to talk about how you ensure compliance with internal policies and safety standards. Share specific instances where your attention to detail has made a difference in your work, whether it’s in documentation, invoicing, or reporting. This will show that you take quality seriously.
