At a Glance
- Tasks: Provide top-notch customer service and manage orders efficiently.
- Company: Join Weir, a global leader in sustainable mining technology.
- Benefits: Competitive pay, career development, wellness support, and global collaboration.
- Other info: Be part of a diverse culture that values your voice and ideas.
- Why this job: Make a real impact on sustainability while developing your skills.
- Qualifications: Experience in customer-focused administration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Fixed-term contract
Location - Todmorden
Work Arrangement - Hybrid (5 days onsite initially, then 3 days onsite after 3 months)
What we do at Weir
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.
Make your impact
You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future.
What you’ll do
- Customer Service & Order Management: Provide proactive service to key external customers by handling inquiries, raising quotations within 24 hours, converting orders, and ensuring timely delivery. Daily tasks include answering calls, investigating quotations, processing orders, and maintaining strong orderbook management. Success means accurate, timely order processing and delighted customers.
- Collaboration & Communication: Work closely with the Supply Chain team and other departments to provide proactive progress updates and resolve customer issues efficiently. Build and maintain strong relationships with key accounts to improve customer satisfaction.
- Process Improvement & Compliance: Adhere to Weir Minerals Europe’s standard operating procedures and pricing policies. Support continuous development and adoption of new processes, guide colleagues, and contribute to global standardization efforts.
- Data & Financial Management: Maintain accurate Salesforce opportunities, improve customer master data quality, manage debtor accounts, and support billing plans including proforma invoices.
- Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world-class safety culture.
What you’ll bring
- Must-haves:
- Proven experience in a customer-focused administration role with sales or internal sales skills
- Excellent communication skills, both written and verbal, with a dynamic and professional approach
- Commercial awareness with the ability to support profitability and work accurately under pressure
- Proficiency in ERP and CRM systems such as SAP and Salesforce
- Nice-to-haves:
- Experience working in a fast-paced, challenging environment with the ability to prioritize effectively
- Strong team player with self-motivation and the ability to work independently
- Previous exposure to mining or industrial sectors
- Ability to contribute positively to a collaborative and supportive team culture
Why join Weir?
We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes. We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies. We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.
Benefits
- Competitive pay
- Career development and learning support
- Access to global inclusion networks
- Regional and team-specific benefits
- Sharebuilder scheme
- Wellness support for you and your family
- Collaboration with global teams
- Study support
Internal Administration Representative (Sales) employer: Weir
Weir is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to shape their own career paths while contributing to meaningful global initiatives. With a commitment to innovation and sustainability, Weir offers extensive growth opportunities and the chance to collaborate with leading partners in the technology landscape, all within a supportive environment that values individual contributions and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Administration Representative (Sales)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Weir.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Weir. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Internal Administration Representative (Sales)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Weir.
How to prepare for a job interview at Weir
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Weir's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Weir offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
