Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch end-user services across EMEA.
- Company: Join Weir, a global leader in sustainable mining technology.
- Benefits: Enjoy competitive pay, career development, and wellness support for you and your family.
- Other info: Be part of a diverse culture where your ideas truly matter.
- Why this job: Make a real impact in a role that drives efficiency and sustainability in mining.
- Qualifications: Strong leadership skills and experience in end-user support environments.
The predicted salary is between 45000 - 55000 £ per year.
Location - Onsite (Glasgow)
What we do at Weir
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.
Purpose of the Role / Business Impact
The EMEA End User Services (EUS) Lead plays a pivotal role in delivering a high‑quality, consistent end‑user experience across the region. You will lead and coordinate end‑user service delivery across EMEA, ensuring performance against defined KPIs and SLAs while driving operational consistency and standardisation.
Through strong leadership, process excellence, and collaboration with global stakeholders, you will improve the end‑to‑end user support experience, enhance service reliability, and contribute directly to business productivity and employee engagement.
What You’ll Do
- Lead and support the EMEA End User Services team across multiple locations to deliver consistent, high‑quality service.
- Manage and prioritise daily workloads to meet agreed service levels and support timely service restoration.
- Standardise processes and ways of working to improve operational consistency and the end‑user experience.
- Oversee day‑to‑day end‑user support, including deskside support, incident management, and vendor coordination.
- Provide service performance data and insights, supporting KPI and SLA reporting.
- Maintain and improve knowledge content to support self‑service and continuous improvement.
- Collaborate with regional and global peers to ensure aligned service delivery.
- Travel occasionally within EMEA to support team and operational needs.
- Actively promote zero‑harm behaviours and a strong safety culture.
Must‑Haves
- Demonstrated people leadership skills, including coaching, development, and engagement.
- Experience in End User / Desktop Support environments, with the ability to prioritise and manage workloads.
- Technical knowledge of Windows 10, Microsoft 365, SCCM / Intune, Active Directory, and end‑user hardware.
- Strong communication skills, with the ability to explain technical information clearly to diverse audiences.
Nice‑to‑Haves
- Experience leading teams across multiple sites or countries.
- Familiarity with service delivery metrics such as KPIs and SLAs.
- Experience in manufacturing, mining, or complex corporate IT environments.
- ITIL Foundation certification and exposure to PC imaging, application packaging, or deployment.
Why join Weir?
We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes.
We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.
We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.
Benefits
- Competitive pay
- Career development and learning support
- Access to global inclusion networks
- Regional and team-specific benefits
- Sharebuilder scheme
- Wellness support for you and your family
- Collaboration with global teams
- Study support
End User Services Team Lead in Glasgow employer: Weir
Contact Detail:
Weir Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Services Team Lead in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at Weir or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Weir's mission and values. Show how your experience aligns with their focus on sustainability and innovation. We want to see your passion for making a difference!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams, managed workloads, and improved processes. We love hearing about your successes and how you can bring that to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Weir family.
We think you need these skills to ace End User Services Team Lead in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the End User Services Team Lead role. Highlight your leadership experience and technical knowledge, especially in areas like Windows 10 and Microsoft 365.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the role and how you can contribute to our mission at Weir. Share specific examples of how you've improved service delivery or led teams in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language to explain your technical expertise and how you can engage diverse audiences.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves and you can easily track your application status.
How to prepare for a job interview at Weir
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Windows 10, Microsoft 365, and SCCM/Intune. Be ready to discuss how you've used these tools in past roles, as well as any experience you have with incident management and end-user support.
✨Showcase Your Leadership Skills
As a potential team lead, it's crucial to demonstrate your people leadership skills. Prepare examples of how you've coached or developed team members in the past, and be ready to discuss how you would engage and motivate your team at Weir.
✨Understand the Business Impact
Familiarise yourself with Weir's mission and how the End User Services role contributes to the overall business productivity and employee engagement. Be prepared to share your thoughts on how you can enhance the end-user experience and drive operational consistency.
✨Communicate Clearly
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you'll need to convey information to diverse audiences. Think about how you can make complex ideas accessible and engaging during your interview.