At a Glance
- Tasks: Support and optimise Atlassian tools like Jira and Confluence for effective project delivery.
- Company: Join Weir, a global leader in engineering focused on sustainable mining solutions.
- Benefits: Flexible work options, career growth opportunities, and a supportive, inclusive culture.
- Other info: Be part of a diverse team dedicated to innovation and excellence.
- Why this job: Make a real impact in a dynamic environment while shaping your own career path.
- Qualifications: Experience with Atlassian tools and a strong understanding of Agile frameworks.
The predicted salary is between 35000 - 45000 £ per year.
Location: Glasgow UK
Remote - Possible International Travel Required
Purpose of Role: As Weir continues the adoption of the Product Operating Model (POM) and Agile ways of working, the Atlassian toolset plays a critical role in enabling consistent, transparent, and data-driven delivery across the enterprise. The Atlassian Support Analyst will be responsible for supporting, configuring, and continuously improving the Atlassian ecosystem (Jira, Jira Align, Confluence, and Atlassian Analytics) to ensure it effectively underpins the strategic flow of information across the portfolio, including the S/4HANA (S4+) transformation. Working within the Transformation Programme team and closely aligned to the PMO, this role will ensure that tooling supports governance, portfolio reporting, and end-to-end visibility—from strategic planning through to execution—while maintaining a high-quality user experience for a growing global user base.
Key Responsibilities:
- Tooling Configuration & Strategic Alignment: Configure and optimise Jira, Jira Align, and Confluence to support the end-to-end flow of work across the portfolio, aligning strategy, epics, capabilities, and delivery. Enable integration of S4+ programme delivery into the wider portfolio view, ensuring traceability from business objectives through to execution. Design and maintain workflows, hierarchies, and data models that support portfolio governance, reporting, and decision-making. Support the configuration of Atlassian tools to enable standardised ways of working across domains (Minerals, ESCO, Corporate).
- Portfolio & Governance Enablement: Support PMO governance cadences (e.g., portfolio reviews, PPQR, QBR, operations reviews) through accurate and timely tooling outputs. Ensure consistent data structures and reporting outputs to enable executive-level insights across programmes, including S4+. Contribute to improving data quality, completeness, and hygiene within Jira Align and Jira.
- System Administration & Continuous Improvement: Administer day-to-day operation of the Atlassian suite, including user management, permissions, and system maintenance. Continuously identify and implement enhancements to improve tool performance, usability, and scalability. Support integration between Atlassian tools and other enterprise systems where required.
- User Support & Enablement: Act as a key point of contact for Atlassian users, providing hands-on support, issue resolution, and guidance. Develop and maintain user documentation, training materials, and best practice guides. Deliver training sessions to drive adoption of Agile practices and standardised tooling usage.
- Collaboration & Stakeholder Engagement: Work closely with PMO, S4 Programme teams, and business stakeholders to ensure tooling meets evolving programme and portfolio needs. Support cross-functional collaboration by enabling clear visibility of dependencies, risks, and progress through the tooling.
Job Knowledge/Education and Qualifications:
- Proven experience administering and supporting Atlassian tools (Jira, Jira Align, Confluence, Atlassian Analytics) in a complex enterprise environment.
- Strong understanding of Agile delivery frameworks (e.g. SAFe) and portfolio-level planning concepts.
- Experience configuring tools to support portfolio management, governance, and reporting.
- Knowledge of large-scale transformation programmes, ideally including ERP/SAP S/4HANA environments.
- Strong analytical mindset with a focus on data quality and reporting accuracy.
- Ability to translate business needs into practical tooling solutions.
- Excellent communication skills with the ability to support a broad user base.
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.
Atlassian Support Analyst in Glasgow employer: Weir
Weir is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to shape their own career paths while contributing to meaningful global initiatives. With a commitment to innovation and sustainability, Weir offers extensive growth opportunities and the chance to collaborate with leading partners in the technology landscape, all within a supportive environment that values individual contributions and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Atlassian Support Analyst in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Weir values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Weir might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Weir!
✨Direct Apply to Weir
Let's not forget to apply directly through the Weir website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Atlassian Support Analyst in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Weir.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Weir. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Weir
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
