At a Glance
- Tasks: Provide top-notch customer service and manage orders efficiently.
- Company: Join Weir, a global leader in sustainable mining technology.
- Benefits: Competitive pay, career development, wellness support, and global collaboration.
- Other info: Be part of a diverse culture where your ideas truly matter.
- Why this job: Make a real impact in a role that supports a sustainable future.
- Qualifications: Experience in customer-focused administration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Todmorden
Work Arrangement: Hybrid (5 days onsite initially, then 3 days onsite after 3 months)
What we do at Weir
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.
What you’ll do
- Customer Service & Order Management: Provide proactive service to key external customers by handling inquiries, raising quotations within 24 hours, converting orders, and ensuring timely delivery. Daily tasks include answering calls, investigating quotations, processing orders, and maintaining strong order‑book management. Success means accurate, timely order processing and delighted customers.
- Collaboration & Communication: Work closely with the Supply Chain team and other departments to provide proactive progress updates and resolve customer issues efficiently. Build and maintain strong relationships with key accounts to improve customer satisfaction.
- Process Improvement & Compliance: Adhere to Weir Minerals Europe’s standard operating procedures and pricing policies. Support continuous development and adoption of new processes, guide colleagues, and contribute to global standardization efforts.
- Data & Financial Management: Maintain accurate Salesforce opportunities, improve customer master data quality, manage debtor accounts, and support billing plans including proforma invoices.
- Safety First: Demonstrate 100% commitment to our zero‑harm behaviours in support of our drive towards developing a world‑class safety culture.
What you’ll bring
- Must‑haves: Proven experience in a customer‑focused administration role with sales or internal sales skills. Excellent communication skills, both written and verbal, with a dynamic and professional approach. Commercial awareness with the ability to support profitability and work accurately under pressure. Proficiency in ERP and CRM systems such as SAP and Salesforce.
- Nice‑to‑haves: Experience working in a fast‑paced, challenging environment with the ability to prioritize effectively. Strong team player with self‑motivation and the ability to work independently. Previous exposure to mining or industrial sectors. Ability to contribute positively to a collaborative and supportive team culture.
Why join Weir?
We live our values: we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes. We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world‑class engineering, materials science expertise, and intelligent automation to deliver innovative end‑to‑end solutions incorporating our signature technologies. We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.
Benefits
- Competitive pay
- Career development and learning support
- Access to global inclusion networks
- Regional and team‑specific benefits
- Sharebuilder scheme
- Wellness support for you and your family
- Collaboration with global teams
- Study support
We are Weir. And the growing world depends on us. It depends on us constantly reinventing. Quickly adapting. Continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each and every one of us doing the best work of our lives. It’s a big challenge – but it’s exciting. And it’s one we can’t wait to be part of.
Thank you for your interest in joining us.
Internal Administration Representative (Sales) in Todmorden employer: Weir Minerals Europe Limited
At Weir, we pride ourselves on being a leading employer in the mining technology sector, offering a dynamic work environment in Todmorden that fosters collaboration and innovation. Our commitment to employee growth is evident through our comprehensive career development programmes, wellness support, and access to global inclusion networks, ensuring that every team member can thrive both personally and professionally. Join us in our mission to drive sustainable mining practices while enjoying competitive pay and a culture that values safety, respect, and the power of diverse ideas.
Contact Details:
Weir Minerals Europe Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal Administration Representative (Sales) in Todmorden
✨Tip Number 1
Get to know the company inside out! Research Weir's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Internal Administration Representative (Sales) in Todmorden
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Internal Administration Representative role. Highlight your customer service experience and any relevant skills that match what we’re looking for in the job description.
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your written and verbal skills. Use clear, professional language in your application to demonstrate how you can effectively engage with customers and colleagues.
Highlight Your Experience with Systems:Mention any experience you have with ERP and CRM systems like SAP and Salesforce. We want to see that you’re comfortable with technology and can manage data efficiently, as this is crucial for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Weir Minerals Europe Limited
✨Know Your Stuff
Before the interview, make sure you understand Weir's mission and values. Familiarise yourself with their role in sustainable mining and how they support their customers. This will help you connect your experience to their goals and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since the role focuses on customer service and order management, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to maintain strong relationships and ensure customer satisfaction.
✨Be Ready for Process Improvement Questions
Expect questions about how you've contributed to process improvements in previous roles. Think of specific instances where you identified inefficiencies and implemented solutions. This will demonstrate your proactive approach and alignment with Weir's commitment to continuous development.
✨Demonstrate Team Spirit
Weir values collaboration, so be prepared to discuss how you've worked effectively within a team. Share examples of how you’ve supported colleagues or contributed to a positive team culture. This will show that you can thrive in their collaborative environment.
