At a Glance
- Tasks: Provide top-notch customer service and manage orders efficiently.
- Company: Join Weir, a global leader in sustainable mining technology.
- Benefits: Competitive pay, career development, wellness support, and global collaboration.
- Other info: Dynamic hybrid work environment with opportunities for growth and inclusion.
- Why this job: Make a real impact on sustainable mining while developing your skills.
- Qualifications: Experience in customer-focused administration and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Fixed-term contract
Location - Todmorden
Work Arrangement - Hybrid (5 days onsite initially, then 3 days onsite after 3 months)
What we do at Weir
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.
Make your impact
You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future.
What you’ll do
- Customer Service & Order Management: Provide proactive service to key external customers by handling inquiries, raising quotations within 24 hours, converting orders, and ensuring timely delivery. Daily tasks include answering calls, investigating quotations, processing orders, and maintaining strong orderbook management. Success means accurate, timely order processing and delighted customers.
- Collaboration & Communication: Work closely with the Supply Chain team and other departments to provide proactive progress updates and resolve customer issues efficiently. Build and maintain strong relationships with key accounts to improve customer satisfaction.
- Process Improvement & Compliance: Adhere to Weir Minerals Europe’s standard operating procedures and pricing policies. Support continuous development and adoption of new processes, guide colleagues, and contribute to global standardization efforts.
- Data & Financial Management: Maintain accurate Salesforce opportunities, improve customer master data quality, manage debtor accounts, and support billing plans including proforma invoices.
- Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world-class safety culture.
What you’ll bring
- Must-haves: Proven experience in a customer-focused administration role with sales or internal sales skills. Excellent communication skills, both written and verbal, with a dynamic and professional approach. Commercial awareness with the ability to support profitability and work accurately under pressure. Proficiency in ERP and CRM systems such as SAP and Salesforce.
- Nice-to-haves: Experience working in a fast-paced, challenging environment with the ability to prioritize effectively. Strong team player with self-motivation and the ability to work independently. Previous exposure to mining or industrial sectors. Ability to contribute positively to a collaborative and supportive team culture.
Why join Weir?
We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes. We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies. We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.
Benefits
- Competitive pay
- Career development and learning support
- Access to global inclusion networks
- Regional and team-specific benefits
- Sharebuilder scheme
- Wellness support for you and your family
- Collaboration with global teams
- Study support
Internal Administration Representative (Sales) employer: Weir Group
At Weir, we pride ourselves on being a leading employer in the mining technology sector, located in the vibrant town of Todmorden. Our hybrid work arrangement promotes a healthy work-life balance, while our commitment to safety and sustainability fosters a supportive and inclusive culture. With competitive pay, career development opportunities, and access to global networks, we empower our employees to make a meaningful impact in delivering essential resources for a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Administration Representative (Sales)
✨Tip Number 1
Get to know the company inside out! Research Weir's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in making an impact.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and order management. Use the STAR method to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Internal Administration Representative (Sales)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Internal Administration Representative role. Highlight your customer service experience and any relevant sales skills to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background aligns with our mission at Weir. Keep it professional but let your personality come through!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Weir Group
✨Know Your Stuff
Before the interview, make sure you understand Weir's mission and values. Familiarise yourself with their role in sustainable mining and how your skills can contribute to that. This shows genuine interest and helps you connect your experience to their goals.
✨Showcase Your Customer Service Skills
Since the role focuses on customer service and order management, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to maintain strong relationships and ensure customer satisfaction.
✨Be Ready for Process Improvement Questions
Expect questions about how you've contributed to process improvements in previous roles. Think of specific instances where you identified inefficiencies and implemented solutions. This will demonstrate your proactive approach and alignment with Weir's commitment to continuous development.
✨Communicate Clearly and Confidently
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. During the interview, listen actively and respond thoughtfully to show that you can collaborate effectively with different teams, just like the role requires.
