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For Companies At a Glance
- Tasks: Inspire and support members in adopting healthy habits through engaging workshops and personal connections.
- Company: Join a global wellness tech company dedicated to changing lives and promoting healthy lifestyles.
- Benefits: Flexible hours, community engagement, and the chance to make a real impact on people's lives.
- Why this job: Be part of a mission-driven team that empowers others to achieve their wellness goals.
- Qualifications: Passion for wellness, excellent communication skills, and savvy with social media.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
Overview
WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over six decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.
Position: WW Studio Coach
Reports To: Area Manager
Location/Department: Studio-based
Essential Duties and Responsibilities
- Driving Member Recruitment/Retention and WW Business: Leverages personal connections to encourage member retention, ensuring interactions and workshops are aligned to WW brand standards
- Delivers excellent experience to drive member referrals and workshop growth
- Cultivates member engagement with WW program and tools and ensures member satisfaction with in-studio experience
- Leverages social media and other platforms to engage with the WW community and to support in workshop growth and member retention
- Identifies members’ needs and goals through effective questioning skills and active listening to tailor recommendations of WW products and offerings and drive sales, seeking to understand and using knowledge to help build healthy habits
- Maintains personalised contact with members outside the studio/beyond the workshop, providing follow-up and support, encouraging members’ return to the studio
Delivering Workshop Experience
- Inspires and encourages members to build and adopt healthy habits and celebrates progress towards wellness and weight loss goals through genuine, caring interactions
- Connects an informed community of WW members by creating a welcoming, friendly, and enjoyable experience, a safe space that helps our community foster real connections and feel like they are part of WW
- Establishes rapport and relationships with members through one-on-one interaction and group facilitation, sharing relevant information, tools, and knowledge, and helps members bring awareness to choices they are making
- Serves as expert in WW’s scientifically-proven methodology for building healthy habits, weight loss, and holistic wellness, incorporating moving, mindset, and the WW food program
- Creates personalised experiences for each member by demonstrating flexibility and adaptability in response to the individual, through active listening, asking questions in a positive, non-judgmental way
- Demonstrates active listening, coaching, and facilitation techniques to host an interactive workshop discussion, ensuring all members feel included and invited to participate
- During wellness check-ins, connects with and welcomes waiting members with hospitality, personalisation, and member service
- Takes the lead within the studio team to ensure an excellent member experience
- Demonstrates knowledge of wellness and diet/weight loss trends and explains the WW science-based program
- Has expert knowledge of WW tools and digital tools, including program materials, apps and technical tools, membership/studio offerings, and retail products
Workshop Preparation and Knowledge
- Prepares for workshop by understanding weekly topic and relevance to members’ personal wellness and weight loss goals
- Remains up-to-date on WW training and products and on wellness and diet/weight loss trends
Community Involvement
- Actively seeks opportunities in the community to build on-brand partnerships, attract new members, and create brand awareness
- Acts as a WW brand ambassador and represents the WW brand at internal and external community events
- Builds strong connections within the community and supports local WW marketing as required
Our Impact Behaviours
- Take Big Bites: We’re gutsy go-getters who make it happen.
- Be On Point: We deliver on the right things with speed and excellence.
- Move Together: We champion the mission as one global team.
- Care Fiercely: We embody kindness that’s honest — never sugar coated.
Functional Competencies
- Empathy
- Excellent active listening and communication skills
- Prioritisation
- Time management
- Member focused
Job Factors/Work Environment
- Ability to work with minimal supervision
- Perform some work from home
- Ability/willingness to work in multiple locations within designated travel area
- Work in one specific role with option to serve in more than one role
Position Qualifications
- Passion for the WW brand, wellness and healthy lifestyle, and supporting others to achieve wellness and weight loss goals
- Savvy in using social media platforms (e.g. Facebook and Instagram)
- Superior customer service experience
- Accomplished facilitator with coaching experience
- Business acumen
- Experience with point of sale/point of purchase technology
- Must own a smartphone
- Excellent active listening and communication skills
- Computer skills (Google & Microsoft Office suite, web-based applications)
- Minimum shift/hours availability may apply
At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
Industries
- Wellness and Fitness Services
- Consumer Services
- Computer Networking Products
End of description.
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WW Coach - South East of England employer: WeightWatchers
Contact Detail:
WeightWatchers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WW Coach - South East of England
✨Tip Number 1
Get to know the WW community! Attend local workshops or events to connect with potential members and show your passion for wellness. This personal touch can really help you stand out.
✨Tip Number 2
Leverage social media to showcase your personality and expertise. Share tips, success stories, and engage with followers to build a rapport before even stepping into the studio.
✨Tip Number 3
Practice your active listening skills! During interviews or networking, focus on understanding what others are saying. This will help you tailor your responses and show that you genuinely care about their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your commitment to joining the WW team.
We think you need these skills to ace WW Coach - South East of England
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for wellness and the WW brand! Share personal stories or experiences that highlight your commitment to healthy living and how you can inspire others.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the WW Studio Coach role. Highlight your active listening and communication skills, as these are key to connecting with our members.
Be Authentic: We value genuine interactions, so be yourself in your application. Share your unique perspective on wellness and how you can contribute to creating a welcoming community for our members.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at WeightWatchers
✨Know Your WW Stuff
Before the interview, dive deep into WW's mission and values. Familiarise yourself with their wellness programmes and how they help people adopt healthier habits. This will show your passion for the brand and your understanding of what they stand for.
✨Showcase Your People Skills
As a WW Coach, you'll be interacting with members regularly. Prepare examples of how you've successfully engaged with others in the past. Think about times when you’ve inspired or motivated someone to achieve their goals – this is your chance to shine!
✨Be Ready to Listen
Active listening is key in this role. During the interview, demonstrate your ability to listen and respond thoughtfully. You might even want to practice some active listening techniques beforehand, so you can showcase this skill when discussing member needs and goals.
✨Engage with Social Media
Since social media plays a big part in member engagement, come prepared with ideas on how you would use platforms like Facebook and Instagram to connect with the WW community. Share any relevant experiences you have in building online communities or promoting wellness initiatives.
