WW Coach - North West UK in London

WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over six decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.

Position Description

For WW Studio Coach

Reports To: Area Manager

Location/Department: Studio-based

Responsibilities

• Driving Member Recruitment/Retention and WW Business: Leverages personal connections to encourage member retention, ensuring interactions and workshops are aligned to WW brand standards.
• Delivers excellent experience to drive member referrals and workshop growth.
• Cultivates member engagement with WW program and tools and ensures member satisfaction with in-studio experience.
• Leverages social media and other platforms to engage with the WW community and to support in workshop growth and member retention.
• Identifies members’ needs and goals through effective questioning skills and active listening to tailor recommendations of WW products and offerings and drive sales.
• Maintains personalised contact with members outside the studio/beyond the workshop, providing follow-up and support.

Delivering Workshop Experience

• Inspires and encourages members to build and adopt healthy habits and celebrates progress towards wellness and weight loss goals.
• Connects an informed community of WW members by creating a welcoming, friendly, and enjoyable experience.
• Establishes rapport and relationships with members through one-on-one interaction and group facilitation.
• Serves as expert in WW’s methodology for building healthy habits, weight loss, and holistic wellness.
• Creates personalised experiences for each member by demonstrating flexibility and active listening.
• Demonstrates active listening, coaching, and facilitation techniques to host an interactive workshop discussion.
• Takes the lead within the studio team to ensure an excellent member experience.
• Demonstrates knowledge of wellness and diet/weight loss trends and explains the WW science-based program.
• Has expert knowledge of WW tools and digital tools, including program materials, apps, and retail products.

Community Involvement

• Actively seeks opportunities in the community to build on-brand partnerships, attract new members, and create brand awareness.
• Acts as a WW brand ambassador and represents the WW brand at internal and external community events.

Position Qualifications

• Passion for the WW brand, wellness and healthy lifestyle, and supporting others to achieve wellness and weight loss goals.
• Savvy in using social media platforms (e.g. Facebook and Instagram).
• Superior customer service experience.
• Accomplished facilitator with coaching experience.
• Business acumen.
• Experience with point of sale/point of purchase technology.
• Must own a smartphone.
• Excellent active listening and communication skills.
• Computer skills (Google & Microsoft Office suite, web-based applications).

Job Factors/Work Environment

• Ability to work with minimal supervision.
• Perform some work from home.
• Ability/willingness to work in multiple locations within designated travel area.
• Work in one specific role with option to serve in more than one role.

At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.