At a Glance
- Tasks: Assist users with technical questions and coordinate with teams to enhance user experience.
- Company: Weights & Biases, a leading tech company in machine learning support.
- Benefits: Flexible working days, competitive salary, and a supportive team environment.
- Other info: Opportunity for career growth in a vibrant London office.
- Why this job: Join a dynamic team and make a real difference in user satisfaction.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 40000 - 50000 £ per year.
Weights & Biases is seeking a support engineer in London to assist users with technical questions, bug reports, and feature feedback.
You’ll engage across email, live chat, and forums, triage issues, and coordinate with engineering and product teams to improve the user experience.
You will work in our central London office 3–5 days per week, participate in a 24/7 on-call rotation, and help maintain fast response times while fostering a helpful, user‑friendly atmosphere.
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London-Based ML Support Engineer II employer: Weights & Biases
Weights & Biases is an exceptional employer that prioritises a collaborative and supportive work culture, making it an ideal place for a London-Based ML Support Engineer II. With opportunities for professional growth and a commitment to maintaining a user-friendly environment, employees benefit from engaging with cutting-edge technology while enjoying the vibrant atmosphere of central London. The company also offers flexible working arrangements and a strong emphasis on team collaboration, ensuring that every team member feels valued and empowered.
