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- Tasks: Provide 1st line software support and troubleshoot technical issues for customers.
- Company: Join a dynamic team in a supportive tech environment.
- Benefits: Flexible work hours, competitive pay, and opportunities for growth.
- Why this job: Be the hero who solves problems and helps others succeed.
- Qualifications: Strong communication skills and basic IT knowledge required.
- Other info: Great chance to learn and develop your tech skills in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
To provide 1st line Software support to customer and internal engineers, logging work tickets on the customer support ticketing system, triaging and prioritising them. The role requires flexibility in day-to-day work depending on workload and may involve assisting or covering for other support engineers. The position is integrated with the wider Software team, and duties may adapt to help others complete their tasks as priorities in the department change.
Responsibilities
- First point of contact for all software-related support queries via phone, email, or ticketing system
- Troubleshoot and resolve basic technical issues including login problems, software errors, and connectivity issues
- Log, track, and manage incidents in the service software ticketing system, ensuring accurate details and supporting documentation are reported
- Escalate complex issues to 2nd or 3rd line support teams when necessary
- Install and configure software updates and patches as required
- Support In House applications and bespoke weighing applications
- Maintain a high-level communication with users, providing updates on issue resolution and ensuring 100% customer satisfaction
- Assist with customer account management tasks such as password resets and access permissions
- Strong problem-solving skills and ability to work under pressure
- Excellent communication and customer service skills
- Basic knowledge of networking, operating systems, and common business software applications
- Ability to follow procedures and escalate issues appropriately
Qualifications
Not explicitly separated in the original text; includes required capabilities such as problem solving, communication, and basic IT knowledge as listed in Responsibilities.
Software Support Engineer in Chesterfield employer: Weightron Bilanciai Ltd
Contact Detail:
Weightron Bilanciai Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer in Chesterfield
✨Tip Number 1
Get your networking game on! Reach out to current or former employees in the software support field. They can give you insider tips and maybe even refer you directly, which is a great way to get noticed.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you solve common software issues. This will not only boost your confidence but also prepare you for those tricky questions during interviews.
✨Tip Number 3
When you apply, make sure to highlight your communication skills. As a Software Support Engineer, you'll be the first point of contact for users, so showing that you can explain technical issues clearly is key!
✨Tip Number 4
Don’t forget to check our website for openings! We often have roles that might not be advertised elsewhere, and applying directly through us can give you a better chance of landing that interview.
We think you need these skills to ace Software Support Engineer in Chesterfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Software Support Engineer role. Highlight any relevant technical support experience and problem-solving skills to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about software support and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application showcases your excellent communication skills. Whether it's through your writing style or examples of past experiences, let us see how you connect with others.
Apply Through Our Website: We love it when candidates apply directly through our website! It makes the process smoother for both of us. So, don’t hesitate—submit your application there and let’s get the ball rolling!
How to prepare for a job interview at Weightron Bilanciai Ltd
✨Know Your Tech Basics
Brush up on your knowledge of networking, operating systems, and common business software applications. Be ready to discuss how you've tackled technical issues in the past, as this will show your problem-solving skills and ability to troubleshoot effectively.
✨Practice Your Communication Skills
Since you'll be the first point of contact for support queries, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate clearly and maintain a friendly tone, even under pressure.
✨Familiarise Yourself with Ticketing Systems
Get to know how ticketing systems work, as you'll be logging and managing incidents. If possible, try out a demo version of a popular ticketing system to understand how to track and prioritise issues efficiently.
✨Show Flexibility and Team Spirit
Be prepared to discuss examples of when you've adapted to changing workloads or assisted colleagues. Highlight your willingness to help others and how you thrive in a team environment, as this role requires collaboration with the wider Software team.
