At a Glance
- Tasks: Validate and schedule service works for efficient execution and optimal resource use.
- Company: Join a dynamic team focused on delivering top-notch service solutions.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Be a key player in ensuring customer satisfaction and operational excellence.
- Qualifications: Strong organisational skills and a knack for problem-solving.
The predicted salary is between 40500 - 49500 £ per year.
The Service Technical Planner is responsible for validating, scheduling, and controlling the delivery of contracted calibration and service works to ensure efficient execution, optimal resource utilisation, and timely certification.
The role ensures all jobs are correctly verified before scheduling, appropriately resourced, efficiently routed, and reviewed within 24–48 hours of completion, while protecting capacity for reactive works and maintaining SLA compliance.
As an integral member of the Service Administration team, the Technical Planner shares full responsibility for customer communication and general service administration duties.
Key Accountabilities
The Service Technical Planner is responsible for validating, scheduling, and controlling the delivery of contracted calibration and service works to ensure efficient execution, optimal resource utilisation, and timely certification.
The role ensures all jobs are correctly verified before scheduling, appropriately resourced, efficiently routed, and reviewed within 24–48 hours of completion, while protecting capacity for reactive works and maintaining SLA compliance.
As an integral member of the Service Administration team, the Technical Planner shares full responsibility for customer communication and general service administration duties.
Key Accountabilities
- Job Validation and Pre-Planning
- Validate contracted calibration and service jobs prior to scheduling.
- Confirm scope, contract alignment, and technical requirements.
- Verify customer details, site access information, and equipment data.
- Determine required engineering competency and test unit resource.
- Identify and elevate risks or capacity concerns early.
- Scheduling and Resource Optimisation
- Provisionally route works to maximise efficiency and minimise travel time.
- Protect diary capacity to accommodate reactive breakdowns.
- Book customer appointments one week in advance.
- Balance engineer workload to maintain strong utilisation.
- Coordinate test unit deployment effectively.
- Escalate forward capacity risks with mitigation proposals.
- Engineer and Site Readiness
- Issue complete job packs including RAMS, stock, and access details.
- Ensure engineers are fully briefed and equipped.
- Communicate schedule updates promptly.
- Support achievement of first-time fix performance.
- Reactive Work Management
- Respond promptly to urgent breakdowns in line with SLA requirements.
- Reprioritise schedules where necessary.
- Manage customer expectations when delays occur.
- Job Review, Certification and Closure
- Review completed jobs within 24–48 hours.
- Verify documentation accuracy and resolve queries.
- Issue certification promptly and close jobs within the system.
- Performance Monitoring and Reporting
- Monitor utilisation, scheduling efficiency, and first-time fix rates.
- Track reactive versus planned workload balance.
- Provide performance data to the Service Manager.
- Support continuous improvement initiatives.
- Service Administration Team Contribution
- Share equal responsibility for customer calls, emails, and service tickets.
- Maintain prompt and professional communication.
- Support colleagues during peak demand or absence.
- Demonstrate consistent and balanced contribution to team workload.
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Service Technical Planner in Chesterfield employer: Weightron Bilanciai Ltd
As a Service Technical Planner, you will thrive in a dynamic work environment that prioritises efficiency and customer satisfaction. Our company fosters a collaborative culture where your contributions are valued, offering ample opportunities for professional growth and development. Located in a vibrant area, we provide a supportive atmosphere that encourages innovation and teamwork, making it an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Technical Planner in Chesterfield
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Weightron Bilanciai Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Weightron Bilanciai Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Weightron Bilanciai Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Technical Planner in Chesterfield
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Weightron Bilanciai Ltd:This is your chance to really connect with the team at Weightron Bilanciai Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Weightron Bilanciai Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Weightron Bilanciai Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Weightron Bilanciai Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Weightron Bilanciai Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
