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For Companies At a Glance
- Tasks: Provide top-notch IT support and enhance systems for an amazing colleague experience.
- Company: Join Weightmans, a top employer recognised for its outstanding workplace culture.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Why this job: Make a real difference in IT while working with cutting-edge technologies.
- Qualifications: Experience in IT support, strong communication skills, and a flexible approach.
- Other info: Be part of an award-winning team with excellent career development opportunities.
The predicted salary is between 30000 - 40000 £ per year.
About your new role
The IT Service Desk Analyst will be responsible for providing BAU Level 1 support and maintenance across our IT estate. The role demands a hands-on technical analyst who can deliver exceptional colleague IT experiences day to day, as well as maintenance and enhancement of IT systems such as Windows, Active Directory, SSO, Networking, M365, end point and device management, hardware, and security fundamentals. The role requires excellent customer service skills as you will spend most of your day interacting with colleagues requiring assistance.
This position reports into the Service Desk Team Leader who is ultimately responsible for the day-to-day leadership of the Service Desk team, BAU support, deployment of any changes required and managing associated project work. Your role centres on support and maintenance for our colleagues. The role holder should have technical knowledge and ideally experience directly supporting colleagues or clients.
Your key duties and responsibilities will include:
- Technical Operations
- Provide BAU support and resolve IT issues.
- Carry out maintenance tasks as required to maintain the performance and security of our estate.
- Security & Compliance
- Maintain systems that enhance organisational security posture.
- Ensure compliance with legal obligations, ISO standards, and internal security policies.
- Team Collaboration
- Lead and mentor junior analysts, fostering a collaborative and outcome-driven culture.
This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role. You will also ensure that you consistently comply with the relevant Weightmans and client policies and procedures, and work in accordance with our values.
About You
Ideally you will have previous experience of working in a similar role and in a similar environment. As the role is varied, we are looking for you to have a flexible approach to the work you do and be able to adapt to different tasks. We are also looking for you to have:
- Qualifications, Knowledge, Skills and Experience
- Strong understanding of Windows, Active Directory, SSO, Networking, M365, end point and device management, hardware, security fundamentals (ideally with appropriate qualifications).
- ITIL knowledge or qualifications.
- Excellent communication, stakeholder engagement, and collaboration skills.
- Ability to manage multiple priorities and deliver high-quality outcomes under pressure.
If you meet our criteria and think this is a job where you could bring enthusiasm and commitment, then we look forward to receiving your application.
Service Desk Pro: Windows, AD & Security Lead in Liverpool employer: Weightmans
Contact Detail:
Weightmans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Pro: Windows, AD & Security Lead in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to Windows, Active Directory, and IT support. We recommend role-playing with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled IT issues in the past. This will demonstrate your hands-on experience and technical know-how.
✨Tip Number 4
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Service Desk Pro: Windows, AD & Security Lead in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Desk Pro. Highlight your experience with Windows, Active Directory, and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional IT support and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Customer Service Skills: Since this role involves a lot of interaction with colleagues, make sure to showcase your customer service skills in your application. Share examples of how you've helped others in the past – we’re all about collaboration here at StudySmarter!
Apply Directly Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at Weightmans
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Active Directory, SSO, and M365. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with colleagues, be prepared to share examples of how you've provided excellent customer service in previous positions. Think about specific situations where you resolved issues or helped someone out, and highlight your communication skills.
✨Demonstrate Team Spirit
This position requires collaboration and mentoring junior analysts. Be ready to talk about your experience working in teams and how you've contributed to a positive team culture. Share any examples of how you've led or supported others in achieving their goals.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities under pressure. Practice answering questions like how you would handle a critical IT issue or manage multiple priorities. This will help you demonstrate your ability to think on your feet and deliver high-quality outcomes.