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- Tasks: Provide top-notch IT support and enhance systems for a seamless colleague experience.
- Company: Join Weightmans, a top employer recognised for its outstanding workplace culture.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Why this job: Make a real difference in IT while developing your skills in a dynamic setting.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Be part of an award-winning team with excellent career advancement opportunities.
The predicted salary is between 30000 - 42000 £ per year.
The IT Service Desk Analyst will be responsible for providing BAU Level 1 support and maintenance across our IT estate. The role demands a hands-on technical analyst who can deliver exceptional colleague IT experiences day to day, as well as maintenance and enhancement of IT systems such as Windows, Active Directory, SSO, Networking, M365, end point and device management, hardware, and security fundamentals.
The role requires excellent customer service skills as you will spend most of your day interacting with colleagues requiring assistance. This position reports into the Service Desk Team Leader who is ultimately responsible for the day-to-day leadership of the Service Desk team, BAU support, deployment of any changes required and managing associated project work. Your role centres on support and maintenance for our colleagues. The role holder should have technical knowledge and ideally experience directly supporting colleagues or clients.
Your key duties and responsibilities will include:
- Technical Operations
- Provide BAU support and resolve IT issues.
- Carry out maintenance tasks as required to maintain the performance and security of our estate.
- Maintain systems that enhance organisational security posture.
- Ensure compliance with legal obligations, ISO standards, and internal security policies.
- Lead and mentor junior analysts, fostering a collaborative and outcome-driven culture.
This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role. You will also ensure that you consistently comply with the relevant Weightmans and client policies and procedures, and work in accordance with our values.
About You: Ideally you will have previous experience of working in a similar role and in a similar environment. As the role is varied, we are looking for you to have a flexible approach to the work you do and be able to adapt to different tasks. We are also looking for you to have:
- Qualifications, Knowledge, Skills and Experience
- Strong understanding of Windows, Active Directory, SSO, Networking, M365, end point and device management, hardware, security fundamentals (ideally with appropriate qualifications).
- ITIL knowledge or qualifications.
- Excellent communication, stakeholder engagement, and collaboration skills.
- Ability to manage multiple priorities and deliver high-quality outcomes under pressure.
If you meet our criteria and think this is a job where you could bring enthusiasm and commitment, then we look forward to receiving your application.
Service Desk Analyst in Liverpool employer: Weightmans
Contact Detail:
Weightmans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them in detail. Real-life examples can make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply directly through our website! It shows your enthusiasm and gives us a chance to see your application first-hand. Plus, we love hearing from passionate candidates!
We think you need these skills to ace Service Desk Analyst in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with Windows, Active Directory, and M365, as well as any customer service skills you've got. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Remember, we love enthusiasm, so let that passion for tech and helping colleagues come through!
Showcase Your Technical Skills: In your application, don't shy away from showcasing your technical know-how. Mention any relevant qualifications or experiences that demonstrate your understanding of security fundamentals and ITIL knowledge. We’re looking for someone who can hit the ground running!
Apply Directly Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our award-winning team at Weightmans!
How to prepare for a job interview at Weightmans
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Active Directory, SSO, and M365. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with colleagues, be prepared to share examples of how you've provided excellent customer service in previous positions. Think about specific situations where you resolved issues or helped someone understand a technical problem. This will highlight your ability to communicate effectively and empathise with users.
✨Demonstrate Your Problem-Solving Abilities
Prepare for scenario-based questions where you'll need to demonstrate how you would handle common IT issues. Practice explaining your thought process clearly and logically. This will help interviewers see your analytical skills and how you approach problem-solving under pressure.
✨Be Ready to Discuss Compliance and Security
Familiarise yourself with security fundamentals and compliance standards relevant to the role. Be prepared to discuss how you've ensured compliance in past roles or how you would approach maintaining security in this position. This shows that you take these responsibilities seriously and understand their importance in an IT environment.
