At a Glance
- Tasks: Provide top-notch IT support and enhance colleague experiences daily.
- Company: Join Weightmans, a leading national law firm with a people-first culture.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Be part of an award-winning team committed to excellence and collaboration.
- Why this job: Make a real difference in IT while working with a dynamic team.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 36000 - 44000 £ per year.
About your new role
The IT Service Desk Analyst will be responsible for providing BAU Level 1 support and maintenance across our IT estate. The role demands a hands-on technical analyst who can deliver exceptional colleague IT experiences day to day, as well as maintenance and enhancement of IT systems such as Windows, Active Directory, SSO, Networking, M365, end point and device management, hardware, and security fundamentals. The role requires excellent customer service skills as you will spend most of your day interacting with colleagues requiring assistance. This position reports into the Service Desk Team Leader who is ultimately responsible for the day-to-day leadership of the Service Desk team, BAU support, deployment of any changes required and managing associated project work. Your role centres on support and maintenance for our colleagues. The role holder should have technical knowledge and ideally experience directly supporting colleagues or clients. Please note this role is based in Manchester.
Your key duties and responsibilities will include:
- Technical Operations
- Provide BAU support and resolve IT issues.
- Carry out maintenance tasks as required to maintain the performance and security of our estate.
- Security & Compliance
- Maintain systems that enhance organisational security posture.
- Ensure compliance with legal obligations, ISO standards, and internal security policies.
- Team Collaboration
- Lead and mentor junior analysts, fostering a collaborative and outcome-driven culture.
This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role. You will also ensure that you consistently comply with the relevant Weightmans and client policies and procedures, and work in accordance with our values.
About You
Ideally you will have previous experience of working in a similar role and in a similar environment. As the role is varied, we are looking for you to have a flexible approach to the work you do and be able to adapt to different tasks. We are also looking for you to have:
- Qualifications, Knowledge, Skills and Experience
- Strong understanding of Windows, Active Directory, SSO, Networking, M365, end point and device management, hardware, security fundamentals (ideally with appropriate qualifications).
- ITIL knowledge or qualifications.
- Excellent communication, stakeholder engagement, and collaboration skills.
- Ability to manage multiple priorities and deliver high-quality outcomes under pressure.
Why work for us
Come and join our award-winning organisation and be part of a team where people truly matter. Weightmans is a Leading national law firm, with strong international capabilities. Weightmans has been recognised as a leading employer for the 19th consecutive year at Britain's Top Employers awards, and ranking top 10 in the list, the firm has also secured top positions in Chambers UK. Join Weightmans as we continue our journey to becoming one of the UK's top 30 law firms.
This link contains information regarding Culture, Benefits, D&I, Recruitment Agency PSL/Non PSL and Eligibility to work in the UK information. Work for a firm where people matter - work for Weightmans. Curious about what is it like to work at our firm? Visit our Life at Weightmans page for insights into our employee initiatives, responsible business commitments and much more!
Service Desk Analyst employer: Weightmans LLP
Weightmans is an exceptional employer, offering a dynamic work environment in Liverpool where you can thrive as a Disease Litigation Handler. With a strong focus on employee development, we provide comprehensive training and support for your career growth, alongside a collaborative culture that values innovation and teamwork. Enjoy the unique advantage of working with a diverse range of high-profile clients while achieving a healthy work-life balance in a vibrant city.
