At a Glance
- Tasks: Provide top-notch IT support and enhance systems for a seamless colleague experience.
- Company: Join a dynamic team focused on delivering exceptional IT services.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities and career advancement.
- Why this job: Make a real difference by supporting colleagues and improving IT systems daily.
- Qualifications: Experience in IT support with strong knowledge of Windows, Active Directory, and M365.
The predicted salary is between 31500 - 38500 £ per year.
PLEASE NOTE: This role is not on the list of occupations eligible for sponsorship under the Skilled Worker route The IT Service Desk Analyst will be responsible for providing BAU Level 1 support and maintenance across our IT estate.
The role demands a hands-on technical analyst who can deliver exceptional colleague IT experiences day to day, as well as maintenance and enhancement of IT systems such as Windows, Active Directory, SSO, Networking, M365, end point and device management, hardware, and security fundamentals.
The role requires excellent customer service skills as you will spend most of your day interacting with colleagues requiring assistance.
This position reports into the Service Desk Team Leader who is ultimately responsible for the day-to-day leadership of the Service Desk team, BAU support, deployment of any changes required and managing associated project work.
Your role centres on support and maintenance for our colleagues.
The role holder should have technical knowledge and ideally experience directly supporting colleagues or clients.
Your key duties and responsibilities will include
- Technical Operations
- Provide BAU support and resolve IT issues.
- Carry out maintenance tasks as required to maintain the performance and security of our estate.
- Security & Compliance
- Maintain systems that enhance organisational security posture.
- Ensure compliance with legal obligations, ISO standards, and internal security policies.
- Team Collaboration
- Lead and mentor junior analysts, fostering a collaborative and outcome-driven culture.
This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role.
You will also ensure that you consistently comply with the relevant Weightmans and client policies and procedures, and work in accordance with our values.
Ideally you will have previous experience of working in a similar role and in a similar environment.
As the role is varied, we are looking for you to have a flexible approach to the work you do and be able to adapt to different tasks.
We are also looking for you to have
Qualifications, Knowledge, Skills and Experience
- Strong understanding of Windows, Active Directory, SSO, Networking, M365, end point and device management, hardware, security fundamentals (ideally with appropriate qualifications).
- ITIL knowledge or qualifications.
- Excellent communication, stakeholder engagement, and collaboration skills.
- Ability to manage multiple priorities and deliver high-quality outcomes under pressure.
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Service Desk Analyst in Liverpool employer: Weightmans LLP
Weightmans is an exceptional employer, offering a dynamic work environment in Liverpool where you can thrive as a Disease Litigation Handler. With a strong focus on employee development, we provide comprehensive training and support for your career growth, alongside a collaborative culture that values innovation and teamwork. Enjoy the unique advantage of working with a diverse range of high-profile clients while achieving a healthy work-life balance in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Liverpool
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Weightmans LLP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Weightmans LLP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Weightmans LLP!
✨Direct Apply to Weightmans LLP
Let's not forget to apply directly through the Weightmans LLP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst in Liverpool
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Weightmans LLP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Weightmans LLP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Weightmans LLP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
