Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to achieve performance targets and deliver exceptional client service.
- Company: Join Weightmans, an award-winning law firm recognised as a top employer for 18 years running.
- Benefits: Enjoy a supportive culture prioritising wellbeing, career development, and competitive perks.
- Why this job: Be part of a high-performing team that values engagement and personal growth while making a real impact.
- Qualifications: 4 years PQE with team management experience preferred; a passion for learning is essential.
- Other info: This role offers opportunities for strategic projects and personal development within a collaborative environment.
The predicted salary is between 43200 - 72000 £ per year.
About your new role
We are currently recruiting for a Team Manager within Casualty Fraud in Claims who will be responsible for Operational Excellence and performance of their team.
Accountabilities
See the Possibility for Clients
- Drive performance against targets, KPIs, SLAs and SOPs to deliver operational excellence and financial performance for clients
- Ensure excellent quality of service for clients
- Develop a high performing team culture with low attrition, high engagement and a deep understanding of delivering a great customer journey
See the Possibility for Our Firm
- Performance management, coaching and mentoring to get the best out of our people to ensure individual/ collective targets are met
- Manage capacity, recruitment and throughput of work for profit
- Ensure completion of progressive monthly 121s to drive great performance and outcomes
- Undertaking and if necessary leading on strategic project work that drives operational excellence, process improvement and compliance.
- Drive a culture which prioritises the physical and mental wellbeing of the team members
See the Possibility for our People
- Mentor and develop team members for progression
- Undertake all of the required CPD and allocate time for self-development and development of others
- Active participation as a team member
- Actively assess the impact of their workload demands on their physical and mental wellbeing
Focus
- Primarily a management role with ancillary case work as required
- The key focus of the role is managing the team, its performance and delivering excellent results for Clients
- Operational excellence for clients – managing for profit whilst delivering the KPI’s and quality standards demanded by clients.
- Performance management of team members to deliver targets/objectives
- Process improvement and change management to ensure the successful implementation and widespread acceptance of the Claims Excellence project
- Working collaboratively across all levels of the Firm to achieve the above accountabilities
This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role.
About You
You will ideally have previous experience and a genuine and demonstrable interest in the above area of work.
We also require you to have/be:
- Proven track record of managing a team within professional services is considered essential
- No other substantial role – the management of the team, its performance and its delivery for client(s) and the business is the key focus
- Technically able across a sufficiently wide area to demonstrate an ability to work without significant supervision and / or to have developed a particular strength and reputation in their work area
If you meet our criteria and think this is a job where you could bring enthusiasm and an eagerness to learn, then we look forward to receiving your application.
Why work for us
Come and join our award-winning organisation and team. Weightmans has been recognised as a leading employer for the 19th consecutive year at Britain’sTop Employers awards 2026, and rankingtop 10in the list, the firm has also secured top positions in Chambers UK.
Embark on this journey with Weightmans towards becoming one of the Top 30 UK Law firms.
Why work for us? Take a look: Work for Weightmans: voted a top employer | Weightmans
This link contains information regarding Culture, Benefits, D&I, Recruitment Agency PSL/Non PSL and Eligibility to work in the UK information.
Work for a firm where people matter – work for Weightmans
#J-18808-Ljbffr
Claims Team Manager employer: Weightmans LLP
Contact Detail:
Weightmans LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Team Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Understanding these metrics will help you demonstrate your ability to drive performance and operational excellence during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've developed high-performing teams in the past. Be ready to discuss specific strategies you've used to enhance team engagement and reduce attrition.
✨Tip Number 3
Research the latest trends in claims management and operational excellence within the legal sector. Being knowledgeable about current challenges and innovations will position you as a forward-thinking candidate who can contribute to strategic projects.
✨Tip Number 4
Prepare to discuss your approach to mentoring and developing team members. Highlight any previous experiences where you've successfully guided individuals in their career progression, as this aligns with the firm's focus on personal development.
We think you need these skills to ace Claims Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management and performance optimisation. Include specific examples of how you've driven operational excellence and improved client service.
Craft a Compelling Cover Letter: In your cover letter, express your genuine interest in the role and the company. Discuss your previous experience in claims handling or litigation, and how it aligns with the responsibilities of the Claims Team Manager position.
Highlight Leadership Skills: Emphasise your leadership abilities by providing examples of how you've mentored team members or led strategic projects. This will demonstrate your capability to develop a high-performing team culture.
Showcase Continuous Professional Development: Mention any relevant training or CPD activities you've undertaken. This shows your commitment to personal and team development, which is crucial for the role.
How to prepare for a job interview at Weightmans LLP
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations for the Claims Team Manager position. Familiarise yourself with operational excellence, KPIs, and team performance metrics to demonstrate your knowledge during the discussion.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in team management. Highlight specific examples where you've driven performance, mentored team members, or implemented process improvements. This will show that you can cultivate a high-performing team culture.
✨Emphasise Client Service Excellence
Since the role focuses on delivering excellent service to clients, be ready to share your strategies for ensuring client satisfaction. Discuss how you would maintain quality standards while managing team performance and meeting targets.
✨Demonstrate a Commitment to Wellbeing
The job description mentions promoting physical and mental wellbeing within the team. Prepare to talk about how you would support your team's wellbeing and create a positive work environment, as this is crucial for maintaining engagement and low attrition.