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- Tasks: Inspire and support members on their wellness journey through engaging workshops and personal connections.
- Company: Join a global wellness tech company dedicated to changing lives and promoting healthy habits.
- Benefits: Flexible hours, community involvement, and the chance to make a real impact on people's lives.
- Why this job: Be part of a mission-driven team that empowers others to achieve their wellness goals.
- Qualifications: Passion for wellness, excellent communication skills, and experience in customer service or facilitation.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview
WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over six decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.
Position Description for WW Studio Coach
Reports To: Area Manager
Location/Department: Studio-based
A WW Studio Coach channels a passion for a healthy lifestyle, customer service, and proven facilitation skills into inspiring members and supporting them at every step of their wellness and weight loss journey, helping them to develop healthy habits by eating healthier, while enjoying the foods they love, moving more, and shifting their mindset. The WW Studio Coach is responsible for inspiring and building an inclusive, in-person community through facilitating a branded, member-focused workshop centered on wellness, weight loss, and building healthy habits.
Responsibilities
- Driving Member Recruitment/ Retention and WW Business: Leverages personal connections to encourage member retention, ensuring interactions and workshops are aligned to WW brand standards
- Delivers excellent experience to drive member referrals and workshop growth
- Cultivates member engagement with WW program and tools and ensures member satisfaction with in-studio experience
- Leverages social media and other platforms to engage with the WW community and to support in workshop growth and member retention
- Identifies members’ needs and goals through effective questioning skills and active listening to tailor recommendations of WW products and offerings and drive sales, seeking to understand and using knowledge to help build healthy habits
- Maintains personalised contact with members outside the studio/beyond the workshop, providing follow-up and support, encouraging members’ return to the studio
Delivering Workshop Experience
- Inspires and encourages members to build and adopt healthy habits and celebrates progress towards wellness and weight loss goals through genuine, caring interactions
- Connects an informed community of WW members by creating a welcoming, friendly, and enjoyable experience, a safe space that helps our community foster real connections and feel like they are part of WW
- Establishes rapport and relationships with members through one-on-one interaction and group facilitation, sharing relevant information, tools, and knowledge, and helps members bring awareness to choices they are making
- Serves as expert in WW’s scientifically-proven methodology for building healthy habits, weight loss, and holistic wellness, incorporating moving, mindset, and the WW food program
- Creates personalised experiences for each member by demonstrating flexibility and adaptability in response to the individual, through active listening, open questioning in a positive, non-judgmental way, and understanding the \”why\” behind goals
- Demonstrates active listening, coaching, and facilitation techniques to host an interactive workshop discussion, ensuring all members feel included, involved, and invited to participate
- During wellness check-ins, connects with and welcomes waiting members with superior level of hospitality, personalisation, and member service
- Takes the lead within the studio team to ensure an excellent member experience
- Demonstrates knowledge and awareness of wellness and diet/weight loss trends, and deeply understands, promotes, and effectively explains the WW science-based program
- Has expert knowledge and understanding of WW tools and digital tools, including program materials, apps and technical tools, membership/studio offerings, and retail products
- Prepares for workshop by understanding weekly topic and relevance to members’ personal wellness and weight loss goals
- Remains up-to-date and current on all WW training and products and on wellness and diet/weight loss trends
- Performs other administrative and studio-related and operational tasks as required
Community Involvement
- Actively seeks opportunities in the community to build on-brand partnerships, attract new members, and create brand awareness
- Acts as a WW brand ambassador and anticipates community’s needs
- Represents the WW brand at internal and external community events
- Builds strong connections within the community and executes WW marketing locally as required
This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned.
Our Impact Behaviours
- Take Big Bites: We’re gutsy go-getters who make it happen.
- Be On Point: We deliver on the right things with speed and excellence.
- Move Together: We champion the mission as one global team.
- Care Fiercely: We embody kindness that’s honest — never sugar coated.
Functional Competencies
- Empathy
- Excellent active listening and communication skills
- Prioritisation
- Time management
- Member focused
Job Factors/Work Environment
- Ability to work with minimal supervision
- Perform some work from home
- Ability/willingness to work in multiple locations within designated travel area
- Work in one specific role with option to serve in more than one role
Position Qualifications
- Passion for the WW brand, wellness and healthy lifestyle, and supporting others to achieve wellness and weight loss goals
- Savvy in using social media platforms (e.g. Facebook and Instagram)
- Superior customer service experience
- Accomplished facilitator with coaching experience
- Business acumen
- Experience with point of sale/point of purchase technology
- Must own a smartphone
- Excellent active listening and communication skills
- Computer skills (Google & Microsoft Office suite, web-based applications)
- Minimum shift/hours availability may apply
At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.
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WW Coach - Southampton employer: Weight Watchers
Contact Detail:
Weight Watchers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WW Coach - Southampton
✨Tip Number 1
Get to know the WW community! Attend local workshops or events to connect with potential members and other coaches. This will not only help you understand the vibe but also show your genuine interest in the role.
✨Tip Number 2
Leverage social media to showcase your passion for wellness. Share your journey, tips, and insights on platforms like Instagram and Facebook. This can attract attention from the WW team and demonstrate your commitment to healthy living.
✨Tip Number 3
Practice your facilitation skills! Run mock workshops with friends or family to refine your ability to engage and inspire. The more comfortable you are, the better you'll connect with members when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the WW family and making a difference in people’s lives.
We think you need these skills to ace WW Coach - Southampton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for wellness and helping others shine through. We want to see how you connect with our mission and how you can inspire members on their journey.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or facilitation. We love seeing how your background aligns with the role of a WW Studio Coach, so don’t hold back!
Be Authentic: We value genuine connections, so be yourself in your application. Share your personal story or experiences that relate to wellness and healthy living – it helps us get to know the real you!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Weight Watchers
✨Know Your WW Stuff
Before the interview, dive deep into WW's philosophy and programmes. Familiarise yourself with their scientifically-proven methods for building healthy habits and weight loss. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Facilitation Skills
As a WW Studio Coach, you'll be facilitating workshops. Prepare to demonstrate your coaching and facilitation techniques during the interview. Think about how you can engage an audience and create a welcoming environment, just like you would in a workshop setting.
✨Be Ready to Share Personal Stories
WW values personal connections. Be prepared to share your own wellness journey or experiences that relate to the role. This will help you connect with the interviewers and showcase your empathy and understanding of members' needs.
✨Engage with the Community
Since community involvement is key for this role, think of ways you've engaged with communities in the past. Whether it's through social media or local events, be ready to discuss how you can attract new members and build brand awareness in your area.