WW Coach - Manchester/ Stockport

Description

Reports To: Area Manager

Location/Department: Studio-based

A WW Studio Coach channels a passion for a healthy lifestyle, customer service, and proven facilitation skills into inspiring members and supporting them at every step of their wellness and weight loss journey, helping them to develop healthy habits by eating healthier, while enjoying the foods they love, moving more, and shifting their mindset. The WW Studio Coach is responsible for inspiring and building an inclusive, in-person community through facilitating a branded, member-focused workshop centered on wellness, weight loss, and building healthy habits.

Essential Duties and Responsibilities:

Driving Member Recruitment/ Retention and WW Business:

● Leverages personal connections to encourage member retention, ensuring interactions and workshops are aligned to WW brand standards

● Delivers excellent experience to drive member referrals and workshop growth ● Cultivates member engagement with WW program and tools and ensures member satisfaction with in-studio experience

● Leverages social media and other platforms to engage with the WW community and to support in workshop growth and member retention

● Identifies members’ needs and goals through effective questioning skills and active listening to tailor recommendations of WW products and offerings and drive sales, seeking to understand and using knowledge to help build healthy habits

● Maintains personalised contact with members outside the studio/beyond the workshop, providing follow-up and support, encouraging members’ return to the studio

Delivering Workshop Experience:

● Inspires and encourages members to build and adopt healthy habits and celebrates progress towards wellness and weight loss goals through genuine, caring interactions ● Connects an informed community of WW members by creating a welcoming, friendly, and enjoyable experience, a safe space that helps our community foster real connections and feel like they are part of WW

● Establishes rapport and relationships with members through one-on-one interaction and group facilitation, sharing relevant information, tools, and knowledge, and helps members bring awareness to choices they are making

● Serves as expert in WW’s scientifically-proven methodology for building healthy habits, weight loss, and holistic wellness, incorporating moving, mindset, and the WW food program ● Creates personalised experiences for each member by demonstrating flexibility and adaptability in response to the individual, through demonstrating active listening using an open approach, shows interest in every interaction by asking questions in a positive, non-judgmental way, seeking to understand the “why.” Uses effective questioning and active listening skills and holds meaningful conversations to understand members’ personal wellness and weight loss goals.

● Demonstrates active listening, coaching, and facilitation techniques to host an interactive workshop discussion, ensuring all members feel included, involved, and invited to participate and part of the WW community

● During wellness check-ins, connects with and welcomes waiting members with superior level of hospitality, personalisation, and member service

● Takes the lead within the studio team to ensure an excellent member experience ● Demonstrates knowledge and awareness of wellness and diet/weight loss trends, and deeply understands, promotes, and effectively explains the WW science-based program ● Has expert knowledge and understanding of WW tools and digital tools, including program materials, apps and technical tools, membership/studio offerings, and retail products

● Prepares for workshop by understanding weekly topic and relevance to members’ personal wellness and weight loss goals

● Remains up-to-date and current on all WW training and products and on wellness and diet/weight loss trends

● Performs other administrative and studio-related and operational tasks as required

Community Involvement:

● Actively seeks opportunities in the community to build on-brand partnerships, attract new members, and create brand awareness

● Acts as a WW brand ambassador and anticipates community’s needs ● Represents the WW brand at internal and external community events ● Builds strong connections within the community and executes WW marketing locally as required

This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned.

Our Impact Behaviours

● Stay Curious

● Win Together

● Act Boldly

● Make a Difference

Functional Competencies

● Empathy

● Excellent active listening and communication skills

● Prioritisation

● Time management

● Member focused

Job Factors/Work Environment

● Ability to work with minimal supervision

● Perform some work from home

● Ability/willingness to work in multiple locations within designated travel area ● Work in one specific role with option to serve in more than one role

Position Qualifications

● Passion for the WW brand, wellness and healthy lifestyle, and supporting others to achieve wellness and weight loss goals

● Savvy in using social media platforms (e.g. Facebook and Instagram) ● Superior customer service experience

● Accomplished facilitator with coaching experience

● Business acumen

● Experience with point of sale/point of purchase technology

● Must own a smartphone

● Excellent active listening and communication skills

● Computer skills (Google & Microsoft Office suite, web-based applications) ● Minimum shift/hours availability may apply

At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.