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- Tasks: Inspire members on their wellness journey through engaging workshops and personal connections.
- Company: Join WW, a leader in wellness and healthy living, dedicated to helping people achieve their goals.
- Benefits: Enjoy flexible hours, remote work options, and a supportive community atmosphere.
- Why this job: Make a real impact by helping others build healthy habits while growing your own skills.
- Qualifications: Passion for wellness, excellent communication skills, and social media savvy required.
- Other info: Opportunity to work in multiple locations and engage with the community.
The predicted salary is between 28800 - 43200 £ per year.
Description
for WW Studio Coach
Reports To: Area Manager
Location/Department: Studio-based
A WW Studio Coach channels a passion for a healthy lifestyle, customer service, and proven facilitation skills into inspiring members and supporting them at every step of their wellness and weight loss journey, helping them to develop healthy habits by eating healthier, while enjoying the foods they love, moving more, and shifting their mindset. The WW Studio Coach is responsible for inspiring and building an inclusive, in-person community through facilitating a branded, member-focused workshop centered on wellness, weight loss, and building healthy habits.
Essential Duties and Responsibilities:
Driving Member Recruitment/ Retention and WW Business:
● Leverages personal connections to encourage member retention, ensuring interactions and workshops are aligned to WW brand standards
● Delivers excellent experience to drive member referrals and workshop growth ● Cultivates member engagement with WW program and tools and ensures member satisfaction with in-studio experience
● Leverages social media and other platforms to engage with the WW community and to support in workshop growth and member retention
● Identifies members’ needs and goals through effective questioning skills and active listening to tailor recommendations of WW products and offerings and drive sales, seeking to understand and using knowledge to help build healthy habits
● Maintains personalised contact with members outside the studio/beyond the workshop, providing follow-up and support, encouraging members’ return to the studio
Delivering Workshop Experience:
● Inspires and encourages members to build and adopt healthy habits and celebrates progress towards wellness and weight loss goals through genuine, caring interactions ● Connects an informed community of WW members by creating a welcoming, friendly, and enjoyable experience, a safe space that helps our community foster real connections and feel like they are part of WW
● Establishes rapport and relationships with members through one-on-one interaction and group facilitation, sharing relevant information, tools, and knowledge, and helps members bring awareness to choices they are making
● Serves as expert in WW’s scientifically-proven methodology for building healthy habits, weight loss, and holistic wellness, incorporating moving, mindset, and the WW food program ● Creates personalised experiences for each member by demonstrating flexibility and adaptability in response to the individual, through demonstrating active listening using an open approach, shows interest in every interaction by asking questions in a positive, non-judgmental way, seeking to understand the “why.” Uses effective questioning and active listening skills and holds meaningful conversations to understand members’ personal wellness and weight loss goals.
● Demonstrates active listening, coaching, and facilitation techniques to host an interactive workshop discussion, ensuring all members feel included, involved, and invited to participate and part of the WW community
● During wellness check-ins, connects with and welcomes waiting members with superior level of hospitality, personalisation, and member service
● Takes the lead within the studio team to ensure an excellent member experience ● Demonstrates knowledge and awareness of wellness and diet/weight loss trends, and deeply understands, promotes, and effectively explains the WW science-based program ● Has expert knowledge and understanding of WW tools and digital tools, including program materials, apps and technical tools, membership/studio offerings, and retail products
● Prepares for workshop by understanding weekly topic and relevance to members’ personal wellness and weight loss goals
● Remains up-to-date and current on all WW training and products and on wellness and diet/weight loss trends
● Performs other administrative and studio-related and operational tasks as required
Community Involvement:
● Actively seeks opportunities in the community to build on-brand partnerships, attract new members, and create brand awareness
● Acts as a WW brand ambassador and anticipates community’s needs ● Represents the WW brand at internal and external community events ● Builds strong connections within the community and executes WW marketing locally as required
This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned.
Our Impact Behaviours
● Stay Curious
● Win Together
● Act Boldly
● Make a Difference
Functional Competencies
● Empathy
● Excellent active listening and communication skills
● Prioritisation
● Time management
● Member focused
Job Factors/Work Environment
● Ability to work with minimal supervision
● Perform some work from home
● Ability/willingness to work in multiple locations within designated travel area ● Work in one specific role with option to serve in more than one role
Position Qualifications
● Passion for the WW brand, wellness and healthy lifestyle, and supporting others to achieve wellness and weight loss goals
● Savvy in using social media platforms (e.g. Facebook and Instagram) ● Superior customer service experience
● Accomplished facilitator with coaching experience
● Business acumen
● Experience with point of sale/point of purchase technology
● Must own a smartphone
● Excellent active listening and communication skills
● Computer skills (Google & Microsoft Office suite, web-based applications) ● Minimum shift/hours availability may apply
At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.
WW Coach - Manchester/ Stockport employer: Weight Watchers
Contact Detail:
Weight Watchers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WW Coach - Manchester/ Stockport
✨Tip Number 1
Familiarise yourself with the WW brand and its core values. Understanding their mission and how they support members on their wellness journeys will help you connect with potential clients and demonstrate your passion during interviews.
✨Tip Number 2
Engage with the WW community on social media platforms like Facebook and Instagram. Share your own wellness journey, interact with current members, and showcase your knowledge of healthy habits to build rapport and demonstrate your commitment to the brand.
✨Tip Number 3
Practice your active listening and facilitation skills by hosting mock workshops with friends or family. This will not only boost your confidence but also help you refine your ability to engage and inspire others in a group setting.
✨Tip Number 4
Network with current WW coaches or attend local WW events to gain insights into the role. Building connections within the community can provide valuable information and potentially lead to referrals when applying for the position.
We think you need these skills to ace WW Coach - Manchester/ Stockport
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the WW Coach position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in coaching, customer service, or community engagement. Use specific examples that demonstrate your ability to inspire and support others on their wellness journeys.
Showcase Your Passion: Express your enthusiasm for the WW brand and a healthy lifestyle in your application. Share personal stories or experiences that reflect your commitment to wellness and how you can contribute to the community.
Tailor Your Application: Customise your CV and cover letter to align with the values and mission of WW. Use keywords from the job description to ensure your application resonates with the hiring team and showcases your fit for the role.
How to prepare for a job interview at Weight Watchers
✨Show Your Passion for Wellness
Make sure to express your enthusiasm for a healthy lifestyle and the WW brand during the interview. Share personal stories or experiences that highlight your commitment to wellness and how you’ve helped others in their journeys.
✨Demonstrate Active Listening Skills
Since the role requires excellent active listening, practice this skill during the interview. Show that you can engage with the interviewer by asking thoughtful questions and responding appropriately to their comments.
✨Familiarise Yourself with WW Tools
Before the interview, take some time to learn about WW’s tools and digital offerings. Being knowledgeable about these resources will show your preparedness and ability to support members effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your facilitation and coaching skills. Think of examples from your past experiences where you successfully engaged a group or supported someone in achieving their goals.
