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- Tasks: Lead and support a team in daily store operations and customer service.
- Company: Join Wegmans, a family-owned company known for its caring culture and community involvement.
- Benefits: Enjoy flexible scheduling, competitive pay, healthcare, paid time off, and exclusive discounts.
- Why this job: Experience a dynamic work environment where every day is different and impactful.
- Qualifications: Customer service experience preferred; leadership skills and adaptability are a plus.
- Other info: Be part of a top-rated workplace recognised by Fortune magazine for 25 years.
We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will include coordinating and troubleshooting daily activities of our customer service employees, as well as participating in store management duties and projects. Through these responsibilities, you will gain a deep understanding of our values, business measures, and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service-focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love working in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
- Manage store operations independently between daytime and nighttime hours, acting as a key leader and liaison among teams and departments; responsible for opening and/or closing the store, with a varied schedule that changes weekly.
- Partner with department management to prioritize and delegate tasks, ensuring efficient front-end and checkout operations; monitor business and customer traffic, manage checkout lanes, and run registers as needed to reduce wait times.
- Manage the performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities.
- Provide excellent customer service to customers and employees, acting as a champion for our values and standards throughout the store.
- Respond quickly to operational challenges, partnering with store leadership to problem-solve.
- Lead or participate in special projects and initiatives aimed at team-building and enhancing company culture.
Required Qualifications
- Customer service experience, preferably in food service, grocery, or retail settings.
- Proven ability to multitask and handle interruptions in a fast-paced environment.
- Computer skills.
Preferred Qualifications
- Experience leading a team.
- Ability to quickly learn and adapt to new situations and topics.
At Wegmans, we prioritize our people’s needs by offering competitive pay, comprehensive benefits, and perks. We provide premium pay for overtime, Sundays, and holidays, along with industry-leading healthcare coverage, wellness programs, paid time off, and flexible scheduling to accommodate individual needs. Our large, high-volume stores operate 24/7, allowing for personalized schedules that balance personal and professional commitments.
Benefits include:
- Paid time off (PTO) for work-life balance.
- Higher pay rates for overtime, Sundays, and holidays.
- Affordable, high-coverage healthcare benefits.
- Retirement plans with profit-sharing and 401(k) match.
- Scholarship programs for educational goals.
- Wellness programs supporting emotional, financial, and physical health.
- Exclusive discounts on electronics, entertainment, gym memberships, travel, and more.
Eligibility requirements apply; offerings vary by location and position. For 25 years, our employees have recognized us as one of Fortune magazine’s 100 Best Companies to Work For. Join a family-owned, mission-driven company that values caring, respect, empowerment, and community involvement. Wegmans is the place to do what you love—and love what you do.
Hourly Assistant Manager employer: Wegmans
Contact Detail:
Wegmans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hourly Assistant Manager
✨Tip Number 1
Familiarise yourself with Wegmans' values and culture. Understanding what the company stands for will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight any previous experience in customer service, especially in fast-paced environments like food service or retail. Be ready to share specific examples of how you've successfully managed teams or handled challenging situations.
✨Tip Number 3
Prepare to discuss your multitasking abilities. Since the role involves managing various tasks simultaneously, think of instances where you've effectively juggled responsibilities and maintained high standards of service.
✨Tip Number 4
Show enthusiasm for team leadership and development. Be prepared to talk about how you would support and motivate your team members, as this is a key aspect of the Assistant Manager role at Wegmans.
We think you need these skills to ace Hourly Assistant Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Hourly Assistant Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Customer Service Experience: Since customer service experience is a key requirement, make sure to emphasise any relevant roles you've had in food service, grocery, or retail settings. Use specific examples to demonstrate your ability to manage teams and provide excellent service.
Showcase Leadership Skills: If you have experience leading a team, be sure to include this in your application. Discuss how you have motivated and developed team members, as well as any initiatives you have led that improved team performance or culture.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the values and mission of Wegmans. Use language that resonates with their focus on teamwork, community involvement, and customer service excellence. Make it clear why you want to work for them specifically.
How to prepare for a job interview at Wegmans
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns with the company's values.
✨Demonstrate Leadership Skills
Since the role involves managing a team, be prepared to discuss your leadership style. Highlight any previous experience leading a team, even in informal settings, and explain how you motivate and support others.
✨Prepare for Situational Questions
Expect questions that assess how you handle challenges in a fast-paced environment. Think of scenarios where you successfully managed multiple tasks or resolved conflicts, and be ready to share these stories.
✨Understand the Company Culture
Familiarise yourself with Wegmans' mission and values. During the interview, reference how your personal values align with theirs, and express your excitement about contributing to their community-focused culture.
