Electrical Services Delivery Officer

Job Title: Electrical Services Delivery Officer

Location: Coventry, West Midlands

Salary: £35,116 – £45,413

Hours: Full Time, Permanent

Holidays: 34 Days + Bank Holidays

Pension: Great Company Contributions

Role Summary

We are seeking an experienced and highly motivated person to support the operational delivery of electrical maintenance services across a complex estate. This role involves overseeing statutory, planned, and reactive maintenance of electrical systems to ensure compliance, efficiency, and continuity of operations. You will manage a team of directly employed electrical staff, contractors, and be responsible for technical support and operational leadership in line with organisational service standards.

Key Responsibilities

Management & Organisation

• Lead and coordinate the electrical services maintenance team in line with company policies and guidance
• Schedule and prioritise statutory, planned, and reactive maintenance, including defect repairs and minor works
• Allocate and manage directly employed labour and external contractors to deliver services efficiently and to required standards
• Manage workshops, vehicles, tools, and equipment to support operational readiness
• Develop procedures aligned with the Estates Maintenance Strategy and Strategic Asset Management Plan
• Implement and monitor Safe Systems of Work including Risk and CoSHH Assessments
• Carry out regular Health & Safety inspections and ensure timely resolution of any actions
• Support apprentice development programs, including mentoring and monitoring performance

Technical Duties

• Provide technical support to internal staff and contractors maintaining complex electrical systems
• Undertake site work as required to assess, assist, and guide electrical maintenance operations
• Investigate and report on incidents and technical issues, offering recommendations and maintaining records
• Manage Permits to Work, reviewing associated health and safety documentation
• Act as a Senior Authorised Person for high voltage switching and maintenance on the client’s 11kV network
• Contribute to energy-saving initiatives and provide insights for performance improvements
• Support emergency response activities in line with business continuity protocols
• Provide input into maintenance and project cost plans, specifications, and asset management strategies

Contractor Management

• Support the Contracts Team in managing contractor performance, ensuring adherence to standards, compliance, and value for money
• Ensure all contractors are compliant with health and safety policies, have correct permits, and provide all necessary documentation
• Evaluate contractor schedules and completed work for compliance and quality
• Assist in writing technical specifications and contribute to procurement and tendering processes
• Monitor contractor performance, verify invoices, and ensure accurate service documentation is received

Communication

• Facilitate team meetings and keep direct reports informed of updates and initiatives
• Liaise with stakeholders across departments to plan service disruptions and coordinate maintenance activity
• Ensure effective communication with the Estates team, store managers, and building users

Financial Responsibilities

• Provide cost estimates for works and manage small projects within budget and compliance frameworks
• Advise on procurement of tools, equipment, and materials, ensuring quality and value for money

General Duties

• Participate in the on-call rota as required
• Undertake additional tasks as needed in support of the Estates function

Essential Criteria

• Recognised electrical apprenticeship or equivalent experience; NVQ Level 3, City & Guilds 236 (parts 1 & 2), or 2330 Levels 2 & 3
• Demonstrable experience in electrical maintenance across commercial, industrial, and domestic environments
• Experience managing teams and contractors on maintenance and minor work
• In-depth technical knowledge of electrical and building systems
• Strong problem-solving skills and ability to implement solutions effectively
• Effective communicator with strong written and verbal skills
• Self-starter with excellent organisational skills and attention to detail
• Proficient in Microsoft Office suite including Outlook, Excel, Word, and MS Project
• Strong understanding of statutory compliance and H&S obligations
• Skilled in negotiation and delivering excellent customer service
• City & Guilds 2382 – 18th Edition Wiring Regulations
• Knowledge of fire alarm systems in accordance with BS 5895

Desirable Criteria

• Approved HV Switching training/experience
• NEBOSH or IOSH Certificate in Health & Safety
• BTEC HNC in Electrical or Building Services
• Experience with manual/hydraulic lifting platforms
• Familiarity with mobile tower scaffolding and confined space entry protocols