Delivery Manager (Windows 11) in Coventry

We are seeking an experienced Delivery Manager to join a team on a Fixed Term Contract to embark on a major transformation of our managed desktop environment. With Windows 10 support ending in October 2025, the university is transitioning to a modern, cloud-first infrastructure built around Windows 11, Microsoft Intune, and Zero Trust principles.

Benefits

• 12 Months FTC
• 42 Days Holidays (Including Bank Holidays)
• Hybrid Working – 1 – 2 Days in office per week

What You’ll Be Working On

• Supporting the rollout of Windows 11 across the University, and the in-place deployment, ensuring secure, scalable, and future-proof desktop services.
• Implementing Microsoft Autopilot and Intune for remote provisioning, patching, and compliance.
• Enhancing security through Endpoint Privilege Management (EPM) reducing misuse of admin rights and enforcing least privilege access.
• Introducing Entra Private Access, eliminating VPN dependency and enabling secure, identity-based remote work.
• You will use both Agile and Waterfall methodologies to ensure successful execution, meet defined objectives, and enhance operational efficiency.

As a Delivery Manager, you will play a crucial role in stakeholder engagement, liaising with Senior Officer teams and academics across the University to ensure timely and effective delivery of the programme. You will manage relationships with third-party suppliers, ensuring alignment with the University’s processes and monitoring SLAs, escalation procedures, and configuration management issues.

Duties and Responsibilities

• Lead the planning, scheduling, implementation and tracking of project activities to ensure timely delivery of project and product milestones.
• Monitor and manage project delivery success, facilitating retrospectives, and interpreting outcomes to identify and implement continuous improvement opportunities.
• Evaluate projects, and releases to ensure relevancy, benefits realisation, and compliance.
• Identifying and actively managing risks, issues, and blockers across the project/product.
• Management of project budgets, ensuring accurate forecasting & financial compliance.
• Collaborate with Product Manager, Procurement & Product teams and external contractors on project spend, ensuring effective cost control.
• Identify resource requirements and manage resources effectively to ensure teams have the necessary skills, tools, and capacity to deliver on commitments.
• Drive project governance processes, including project selection, prioritisation, and resource allocation, while balancing risk and benefit.
• Define and track key performance indicators (KPIs) and metrics for projects, providing regular updates and reports to senior delivery managers and stakeholders, as appropriate.
• Identify, assess, and manage risks and issues that may impact project delivery, implementing mitigation and contingency plans as needed.
• Oversee and guide Junior Delivery Managers in the execution of their projects and product delivery, ensuring consistent adherence to project management methodologies, timelines, and deliverables.
• Matrix manage/lead cross-functional teams to deliver high-quality project and product outcomes on time and within scope.
• Champion the adoption of best practices, process improvements, and lessons learned within product/projects, promoting a culture of continuous learning and development.

Stakeholder Engagement

• Facilitate communication and collaboration between project and product stakeholders to manage interdependencies and mitigate risks across designated projects and products.
• Foster strong relationships with internal and external stakeholders, including executives, business unit leaders, customers, and partners.
• Serve as a point of contact for project/product-related communication, ensuring transparency and alignment with stakeholder expectations.

Requirements

• Degree Level Qualification or equivalent experience.
• Strong and extensive experience in a project or programme management setting, ideally in higher education, or public sector.
• Knowledge of applying and adapting the variety of project and programme methodologies to suit a business or contextual need.
• A business focused approach to delivering against key goals with a good track record in meeting challenging deadlines with accuracy and enthusiasm.
• Track record of maintaining momentum and getting people to take ownership to deliver projects to time/quality/budget.
• Proven record of operating at a senior level within a complex and demanding environment.
• The ability to build relationships and credibility with senior colleagues.
• Proven ability to think critically, providing clear analysis and diagnosis and able to convincingly describe and present a range of viable options quickly and within context.
• Experience coaching/mentoring/line-managing individuals and cross-functional teams.
• Excellent leadership, negotiation, and conflict resolution skills, with the ability to influence and collaborate effectively with diverse stakeholders.
• Experience of formal tendering/procurement procedures. (Desirable)

This is a unique opportunity to make a real impact on how the university meets the needs of students and staff as they deliver the University’s digital and growth strategies.

For more information please forward your latest CV to Pete.Hampshire@warwick.ac.uk.