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- Tasks: Provide hands-on AV and IT support for lectures, meetings, and events.
- Company: Dynamic university environment with a focus on innovation and collaboration.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Join a vibrant team and make a real impact in a tech-savvy setting.
- Qualifications: Good education or experience in user support; strong communication skills.
- Other info: Ideal for those who love practical work and thrive in fast-paced environments.
We are seeking an AV Support Technician to provide hands-on AV and IT support across the University’s academic departments. This role involves the physical setup, testing, and operation of audio-visual and IT systems for lectures, meetings, and events, ensuring all equipment runs smoothly and reliably. The technician will be responsible for moving, installing, and maintaining AV and IT hardware, providing responsive on-site support, and troubleshooting any technical issues as they arise. This is an ideal opportunity for someone who enjoys practical, active work in a dynamic university environment.
The main purpose of the role is to provide smart hands-on support across hardware and software platforms and products, escalating support to specialist teams where appropriate.
Duties and tasks will include:
- Responding to escalated service requests with professionalism and timeliness
- Communicating positively with users/customers, avoiding technical jargon
- Solving technical challenges and providing resolutions to deal with end user issues
- Applying expertise to issues, implementing resolutions and escalation pathways for more complex problems
- Documenting solutions clearly and accurately in a consistent manner
- Ensuring confidentiality, integrity, and availability for data, following information security and data management policies
- Providing comprehensive technical support for hardware, software, and networking issues, including installation, configuration, and troubleshooting
- Delivering responsive, on-site assistance to staff during critical periods, offering expert advice, guidance, and timely issue resolution
- Collaborating with IT and AV partners, as well as external vendors, to implement and roll out new systems and services
- Advising on outdated or end-of-life hardware, software, and AV solutions, contributing to the planning and coordination of effective replacement strategies
- Supporting AV solutions across various environments, including setup, implementation, and troubleshooting
- Actively assisting during high-profile events, ensuring AV systems operate seamlessly and providing immediate technical support as needed
Role Requirements:
- Good general level of education or demonstrable experience working at user support level
- ITIL Foundation or exposure
- Experience of working in technical environments
- Experience of providing technical workarounds or solutions to end users
- Experience of using Microsoft based applications and software/general computing experience
- Experience of using a service management tool for handling of requests and incidents such as ServiceNow, Topdesk etc.
- Previous experience of working effectively with teams, escalating and prioritising incidents and requests
- Experience of supporting live events and working in a time sensitive environment (Desirable)
- Experience of setting up and maintaining AV equipment of varying scope and scale (Desirable)
- Strong communication skills, verbal and written
- Attention to detail and accurate recording of actions performed and data gathered
- Analytical thinking to troubleshoot problems and issues with users
- Willingness to embrace new technology to enhance end user support
AV Support Technician employer: WEG Tech
Contact Detail:
WEG Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Support Technician
✨Tip Number 1
Get your hands dirty! If you want to land that AV Support Technician gig, show us you’re not afraid of the tech. Volunteer for events or help out with AV setups at local gatherings to build your practical experience.
✨Tip Number 2
Network like a pro! Connect with people in the industry on LinkedIn or attend tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 3
Practice your troubleshooting skills! Set up a mini AV system at home and challenge yourself to solve any issues that pop up. This will not only boost your confidence but also give you real examples to discuss in interviews.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to highlight your hands-on experience and customer service skills in your application to stand out from the crowd.
We think you need these skills to ace AV Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AV and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on experience with AV equipment and troubleshooting.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch support in a university environment. We love seeing enthusiasm and a personal touch, so let your personality come through!
Showcase Your Communication Skills: Since this role involves dealing directly with users, make sure to highlight your strong communication skills. We need someone who can explain technical issues clearly and avoid jargon, so give examples of how you've done this in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at WEG Tech
✨Know Your AV Gear
Familiarise yourself with the types of audio-visual equipment mentioned in the job description. Be ready to discuss your experience with setting up, troubleshooting, and maintaining AV systems. This shows you’re not just a techie but someone who can handle the specific gear they'll be using.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since the role involves dealing directly with users, being able to communicate without jargon is key. Think of examples where you've successfully helped someone understand a tech issue.
✨Show Your Problem-Solving Skills
Prepare to share specific instances where you’ve resolved technical challenges. Highlight your analytical thinking and how you approached troubleshooting. This will demonstrate your ability to think on your feet during high-pressure situations.
✨Emphasise Teamwork
Since collaboration with IT and AV partners is crucial, be ready to discuss your experience working in teams. Share examples of how you’ve escalated issues or prioritised tasks effectively, showing that you can work well with others to achieve common goals.
