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- Tasks: Provide hands-on AV and IT support for lectures, meetings, and events.
- Company: Join WEG Tech, a dynamic university environment in Coventry.
- Benefits: Gain practical experience, develop technical skills, and work in a collaborative team.
- Why this job: Be the tech hero who ensures seamless AV experiences at high-profile events.
- Qualifications: Good education or experience in user support; strong communication skills.
- Other info: Opportunity to embrace new technology and grow your career in IT.
The predicted salary is between 30000 - 42000 £ per year.
WEG Tech Coventry, England, United Kingdom. We are seeking an AV Support Technician to provide hands-on AV and IT support across the University’s academic departments. This role involves the physical setup, testing, and operation of audio-visual and IT systems for lectures, meetings, and events, ensuring all equipment runs smoothly and reliably.
The technician will be responsible for moving, installing, and maintaining AV and IT hardware, providing responsive on-site support, and troubleshooting any technical issues as they arise. This is an ideal opportunity for someone who enjoys practical, active work in a dynamic university environment.
The main purpose of the role is to provide smart hands-on support across hardware and software platforms and products, escalating support to specialist teams where appropriate.
Duties and tasks:- Responding to escalated service requests with professionalism and timeliness.
- Communicating positively with users/customers, avoiding technical jargon.
- Solving technical challenges and providing resolutions to deal with end user issues.
- Applying expertise to issues, implementing resolutions and escalation pathways for more complex problems.
- Documenting solutions clearly and accurately in a consistent manner.
- Ensuring confidentiality, integrity, and availability for data.
- Following information security and data management policies ensuring least privilege and information assurance.
- Provide comprehensive technical support for hardware, software, and networking issues, including installation, configuration, and troubleshooting.
- Deliver responsive, on-site assistance to staff during critical periods, offering expert advice, guidance, and timely issue resolution.
- Collaborate with IT and AV partners, as well as external vendors, to implement and roll out new systems and services.
- Advise on outdated or end-of-life hardware, software, and AV solutions, contributing to the planning and coordination of effective replacement strategies.
- Support AV solutions across various environments, including setup, implementation, and troubleshooting.
- Actively assist during high-profile events, ensuring AV systems operate seamlessly and providing immediate technical support as needed.
- Good general level of Education or demonstrable experience working at user support level.
- ITIL Foundation or exposure.
- Experience of working in technical environments.
- Experience of providing technical workarounds or solutions to end users.
- Experience of using Microsoft based applications and software/general computing experience.
- Experience of using a service management tool for handling of requests and incidents such as ServiceNow, Topdesk etc.
- Previous experience of working effectively with teams, escalating and prioritising incidents and requests.
- Experience of supporting live events and working in a time sensitive environment (Desirable).
- Experience of setting up and maintaining AV equipment of varying scope and scale (Desirable).
- Strong communication skills, verbal and written.
- Attention to detail and accurate recording of actions performed and data gathered.
- Analytical thinking to troubleshoot problems and issues with users.
- Willingness to embrace new technology to enhance end user support.
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
AV Support Technician employer: WEG Tech
Contact Detail:
WEG Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Support Technician
✨Tip Number 1
Get hands-on! If you can, volunteer or take part in events where AV support is needed. This not only builds your experience but also shows potential employers that you're proactive and ready to jump in.
✨Tip Number 2
Network like a pro! Attend industry meetups or university events where you can connect with people in the field. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 3
Show off your troubleshooting skills! During interviews, be ready to discuss specific challenges you've faced and how you resolved them. This will demonstrate your problem-solving abilities and technical expertise.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're serious about joining our team and helps us get to know you better.
We think you need these skills to ace AV Support Technician
Some tips for your application 🫡
Show Your Passion for AV Tech: When writing your application, let us know why you're excited about the AV Support Technician role. Share any relevant experiences or projects that highlight your enthusiasm for audio-visual technology and IT support.
Keep It Clear and Jargon-Free: We want to see your communication skills shine! Avoid using too much technical jargon in your application. Instead, explain your experiences and skills in a way that's easy to understand, showing us you can communicate effectively with users.
Highlight Your Problem-Solving Skills: Make sure to include examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and provide quick solutions, especially in high-pressure situations like live events.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at WEG Tech
✨Know Your AV Gear
Familiarise yourself with the types of audio-visual equipment mentioned in the job description. Be ready to discuss your experience with setting up, troubleshooting, and maintaining AV systems. This shows you’re not just a techie but someone who can handle the specific needs of the role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since the role involves dealing directly with users, being able to communicate without jargon is key. Think of examples where you've successfully helped someone understand a technical issue.
✨Show Your Problem-Solving Skills
Prepare to share specific instances where you’ve resolved technical challenges. Highlight your analytical thinking and how you approached troubleshooting. This will demonstrate your ability to think on your feet, especially during high-pressure situations like live events.
✨Emphasise Teamwork
Since collaboration with IT and AV partners is crucial, be ready to discuss your experience working in teams. Share examples of how you’ve escalated issues or prioritised tasks effectively, showcasing your ability to work well with others in a dynamic environment.