University Estates and Facilities is seeking a Service Desk Manager to oversee the day-to-day operation of the service desk, coordinating maintenance requests and ticketing across in-house and external teams. You will lead a service-focused team, ensure accurate recording and escalation, and deliver performance dashboards for decision-making.
The role supports campus operations, teaching spaces, and student experience by minimising disruption and driving continuous improvement in service
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Facilities Service Desk Lead in Coventry employer: WEG Engineering and Technology
The University of Warwick is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong commitment to employee development, generous benefits including an excellent pension scheme and 42 days of holiday, and a focus on meaningful change in digital education, this role as a Business Change Manager provides a unique opportunity to make a significant impact within the higher education sector. The supportive culture and emphasis on professional growth ensure that employees thrive while contributing to transformative projects.
Contact Details:
WEG Engineering and Technology Recruitment Team
