Hybrid Flexible Working (3 Days On-Site)
The University of Warwick Device Support Team is seeking temporary cover to support the needs of a large desktop Linux user base. This team supports a wide range of academic and research needs across a large campus and with multiple departments and research initiatives.
The position is primary to offer the team cover for a 3 – 4 month period, but opportunities to extend or even move across to a permanent position could also be on offer for the right candidate.
The role will be part of an established team that is part of a large university IT Department and will be directly involved in a range of research projects.
Daily Duties
- Maintaining day-to-day operation of the Linux endpoint service.
- Supporting 1st and 2nd line escalations relating to Linux workstations.
- Maintaining and updating existing Cinc policies.
- Producing documentation for support and operational processes.
- Supporting vulnerability remediation initiatives.
- Identifying opportunities for automation and service improvement.
Skills & Requirements
A suitable applicant will have good direct working exposure of Linux Desktop support and ideally within an academic / research environment.
- Strong practical experience administering Linux desktop and workstation environments.
- Experience supporting Ubuntu or Red Hat Enterprise Linux
- Excellent Linux command line skills.
- Experience troubleshooting operating systems, networking, software, and device issues.
- Experience writing and maintaining Bash scripts.
- Understanding of configuration management principles.
- Exposure to tools such as Chef, Cinc, Ansible, Puppet, SaltStack, or equivalent.
- Ability to develop scalable and repeatable technical solutions.
- Understanding of endpoint security and patch management.
- Knowledge of software packaging and deployment concepts.
- Understanding of networking fundamentals.
- Experience working with authentication and directory services.
Operational Skills
- Experience working in an IT support or platform administration role.
- Ability to manage workload effectively and prioritise competing demands.
- Experience using ticketing and workflow systems.
- Strong problem-solving and analytical skills.
Communication
- Ability to communicate effectively with both technical and non-technical stakeholders.
Desirable Skills and Experience
- Previous experience supporting Ubuntu Linux workstations
- Prior experience in the Higher Education sector.
- Experience automating and managing GNOME desktop environment configuration at scale, including the use of dconf, GSettings, or equivalent technologies.
- Experience with Polkit policy design and administration.
- Experience with Chef or Cinc.
- Experience managing Linux endpoints at scale.
- Knowledge of research computing environments.
For more information please contact Pete.Hampshire@warwick.ac.uk
Warwick Employment Group is acting an internal recruitment provider for this vacancy
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End User Device Specialist (Linux) in Coventry employer: WEG Engineering and Technology
The University of Warwick is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong commitment to employee development, generous benefits including an excellent pension scheme and 42 days of holiday, and a focus on meaningful change in digital education, this role as a Business Change Manager provides a unique opportunity to make a significant impact within the higher education sector. The supportive culture and emphasis on professional growth ensure that employees thrive while contributing to transformative projects.
Contact Details:
WEG Engineering and Technology Recruitment Team
