At a Glance
- Tasks: Handle customer complaints and improve service quality in a dynamic environment.
- Company: Exciting motor finance business with a brand-new Manchester HQ.
- Benefits: Competitive salary, hybrid working, career progression, and recognition programmes.
- Other info: Modern offices and a supportive culture focused on work-life balance.
- Why this job: Join a growing team and shape the future of customer service in finance.
- Qualifications: Two years' experience in complaints handling within an FCA-regulated environment.
The predicted salary is between 30000 - 34000 £ per year.
Complaints Handler | Manchester | Hybrid Working | £30,000 - £34,000 DOE
We are moving into our brand-new Manchester headquarters this August, increasing our office space by almost seven times as we prepare for the next stage of our journey. This isn't just another office move; we're building one of the UK's most exciting motor finance businesses, creating an environment where talented people can build long-term careers, influence the future of the business and enjoy the journey as we continue to grow.
- Brand new Manchester HQ opening this August
- Real career progression as we continue to scale
- High-performance environment with support, coaching and recognition
- A healthy work-life balance because great people perform best when they're looked after
You will take ownership of complex complaints, work collaboratively across the business and help us continually improve the experience we deliver:
- Managing customer complaints from initial investigation through to final resolution
- Producing high-quality Final Response Letters
- Identifying and supporting vulnerable customers
- Analysing complaint trends and recommending process improvements
- Managing your own caseload whilst maintaining exceptional quality standards
Requirements:
- Minimum two years' complaints handling experience within an FCA-regulated environment
- Strong understanding of FCA DISP and Financial Ombudsman Service processes
We offer:
- Competitive salary
- Hybrid working
- Structured onboarding and continuous development
- Clear career progression as the business grows
- Recognition and reward programmes
- Increasing annual leave with length of service
- Modern offices with excellent facilities
- A genuine opportunity to help shape the future of the business
We're building something we're incredibly proud of.
Servicing Complaint Handler in Manchester employer: wefinanceanycar.com
We Finance Any Car is an exceptional employer, offering a dynamic work environment in our brand-new Manchester headquarters. With a strong focus on employee growth, we provide structured onboarding, continuous development, and clear career progression opportunities, all while promoting a healthy work-life balance through hybrid working arrangements. Join us to be part of a high-performance culture where your contributions are recognised and rewarded as we shape the future of the motor finance industry together.
