Experienced Hotel Receptionist in Leeds

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Weetwood Hall is a beautiful Four-star hotel in Leeds, set within nine acres of stunning woodlands and gardens and built around a 17th Century Jacobean Manor House. Providing the very best in contemporary and unique guest experiences, our hotel is steeped in rich history with parts of our beautiful property dating back as far as 1540. Guests can indulge in the tranquil surroundings of our grand estate and escape everyday life with us. The hotel features 110 rooms, 20 conference and seminar rooms, a locally sourced modern British menu from its Convive restaurant and is also a beautiful wedding venue. Weetwood Hall is a wholly-owned subsidiary of the University of Leeds and managed by 7 Hospitality Management.

Purpose of the Role

We are currently recruiting for an experienced friendly Receptionist to join our team here at Weetwood Hall. You’ll be the face of our hotel, offering a warm Yorkshire welcome to all of our guests. As a Receptionist you’ll be engaging with hotel guests and communicating internally with other departments to ensure that everything a guest could possibly need is dealt with efficiently and professionally.

Main Responsibilities

• Always provide the highest standards of customer care and service
• Promote excellent communications within the Front Desk department and other departments
• Attend training courses provided by the company
• Being the main point of contact for guests upon arrival, throughout their stay and upon departure
• Responsible for telephone calls, emails and ensuring messages are distributed swiftly and efficiently
• Audit daily arrivals and departures with the upmost attention to detail
• Liaise closely with housekeeping regarding the status of rooms
• Responsible for the balancing and acceptance of credit and debit card payments.
• Be flexible and extend job duties to carry out any reasonable tasks as requested

Ideal Candidate

• Previous experience within a Reception team in a 4* Hotel
• Experience in understanding, delivering and exceeding guest expectations
• Fluent in written and verbal English
• Has the highest standard of personal presentation at all times
• Great attitude and a willingness to be flexible in a fast paced environment
• Ability to work under pressure and problem solve
• Knowledge of Opera Cloud is ideal

Benefits

• Training and Development Opportunities
• Initial 28 days holiday rising to 33 days per year
• Staff Social Events
• Referral Program
• Meals on Duty
• Free Car Parking
• Cycle to work scheme
• Company Pension
• 50% Food and Beverage Employee Discount
• Friends and Family discount on accommodation
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio

Job Type: Full-time

Expected hours: 40 per week