Quality Improvement, Governance and Digital Manager in Stafford

We have an exciting opportunity for an outstanding individual to join our established and forward-thinking organisation and play a key role in shaping the future of our services. Reporting to the Managing Partner, you will work across our 3 sites leading the Practice's Quality Improvement, Governance and Digital agenda, helping to ensure we continue to deliver safe, effective and high-quality services to our patients.

This is a varied and rewarding role with responsibility for improving patient experiences, complaints management, governance, policy development, Information Governance, CQC coordination and quality improvement programmes. You will also support the delivery of digital transformation projects and help identify opportunities to safely utilise emerging technologies, including Artificial Intelligence, to improve patient care and organisational efficiency.

Continuous improvement will be part of everything that you do and you will be encouraged to challenge the status quo where appropriate, identify opportunities to improve services and bring fresh ideas to support the ongoing development of the organisation. We do have some flexibility around working hours and are looking for between 25-30 hours.

We are seeking an enthusiastic, organised and forward-thinking individual who is passionate about improving services and delivering positive outcomes. You will be an effective communicator with strong organisational skills, excellent written communication and the ability to manage multiple priorities whilst building positive working relationships across the organisation. You will be comfortable working independently, taking ownership of key programmes of work and delivering results in a complex and evolving healthcare environment.

You will lead the Practice's Quality Improvement, Governance and Digital Transformation programmes. You will be responsible for ensuring the Practice maintains effective governance arrangements, achieves regulatory compliance, delivers high-quality complaint management processes and promotes a culture of continuous improvement.

You will provide organisational leadership for Information Governance, CQC readiness, policy management and quality improvement initiatives whilst supporting the safe and effective adoption of digital technologies and Artificial Intelligence solutions.

About us: Weeping Cross Health Partnership is a well-established and progressive Primary Care organisation serving approximately 22,000 patients across three sites in Stafford. We are a very well-established group, consisting of three Practices, all of which are located in the suburbs of Stafford, a charming county town, with Cannock Chase, an area of outstanding natural beauty on its borders. The historic town provides excellent local amenities, schools and transport connections.

As a forward-thinking organisation, we offer a broad range of services with good opportunities for development and career progression. We have ambitious plans for our future and hope that you will be part of them. If this role appeals and you have the qualities we are looking for, we would love to hear from you.

Job responsibilities:

• Lead quality improvement programmes across the organisation.
• Identify opportunities to improve patient experience, efficiency and service quality.
• Develop, implement and monitor improvement plans.
• Analyse feedback, complaints and operational data.
• Promote a culture of continuous improvement.
• Lead management of patient complaints, concerns and compliments.
• Coordinate investigations and information gathering.
• Draft responses for Partner review.
• Monitor themes, trends and learning.
• Deliver organisational learning from complaints.
• Lead the Practice governance framework.
• Maintain governance systems and registers.
• Monitor organisational compliance.
• Coordinate audits and governance reviews.
• Maintain organisational risk registers.
• Act as Practice lead for CQC readiness.
• Coordinate evidence collection and inspection preparation.
• Monitor compliance action plans.
• Support ongoing compliance with CQC standards.
• Lead the Practice Information Governance programme.
• Lead delivery of the Data Security and Protection Toolkit.
• Ensure compliance with Data Protection legislation and NHS requirements.
• Lead management of Freedom of Information requests.
• Oversee Subject Access Request compliance.
• Develop and maintain Information Governance policies and procedures.
• Monitor compliance and implement corrective actions where required.
• Provide expert advice and guidance to managers and staff.
• Maintain the organisational policy framework.
• Draft, review and implement policies and procedures.
• Coordinate policy review schedules.
• Ensure compliance with legislation and best practice.
• Lead and support digital transformation projects.
• Identify opportunities to improve efficiency through technology.
• Support optimisation of systems including EMIS, AccuRx, Daisy and Apex.
• Evaluate emerging technologies and AI-enabled solutions.
• Develop governance arrangements for digital and AI initiatives.
• Produce governance, quality and compliance reports.
• Present findings and recommendations to senior managers.
• Monitor performance indicators and improvement outcomes.

GENERAL RESPONSIBILITIES:

• Maintain confidentiality at all times.
• Comply with all Practice policies and procedures.
• Participate in mandatory training and professional development.
• Promote equality, diversity and inclusion.
• Undertake any other duties appropriate to the role.

Person Specification:

Experience:

• Good standard of education including English and Maths GCSE, or equivalent.
• Evidence of continuing professional development.
• Experience of working in an administrative, management, governance or operational role.
• Experience of drafting high-quality written correspondence, reports, policies or formal responses.
• Experience of developing, reviewing or implementing policies and procedures.
• Experience of analysing information and producing reports.
• Experience of managing competing priorities and meeting deadlines.
• Excellent written communication skills.
• Excellent verbal communication and interpersonal skills.
• Strong analytical and problem-solving ability.
• Ability to write clear reports, policies and formal correspondence.
• Excellent organisational and time management skills.
• Ability to prioritise and manage multiple workstreams.
• Ability to interpret information and make practical recommendations.
• Good level of IT literacy including Microsoft Office applications.

Desirable:

• Management, leadership, governance or business administration qualification.
• Relevant healthcare, quality improvement or Information Governance training.
• Experience of working within Primary Care, the NHS or a healthcare setting.
• Experience of complaints management and complaint investigations.
• Experience of governance, compliance or regulatory frameworks.
• Experience implementing service improvements or organisational change.
• Experience supporting digital transformation initiatives.
• Experience supporting CQC preparation and inspection activity.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details:

Weeping Cross Health Centre
Bodmin Avenue
Stafford
ST17 0EG
United Kingdom