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- Tasks: Assist patients and provide excellent reception service in a friendly GP practice.
- Company: Join a forward-thinking GP practice in the heart of the community.
- Benefits: Competitive salary, flexible hours, and opportunities for career progression.
- Other info: Dynamic work environment with ambitious plans for the future.
- Why this job: Make a real difference in patient care while working in a supportive team.
- Qualifications: Excellent communication skills and a positive attitude; healthcare experience preferred.
The predicted salary is between 19000 - 27000 £ per year.
We are a friendly, forward-thinking GP Practice based in the heart of the community. We now have an exciting opportunity for a conscientious, friendly and hardworking receptionist to join our practice team at Weeping Cross Health Centre. We have some flexibility with the role and are ideally looking for around 22.5 hours during the week. (Starting salary is circa £23.8k pro-rata although this is dependent on experience.)
Main duties of the job
The successful candidate will need excellent communication skills, be highly organised, have a positive attitude and enjoy working as part of a team. You will be committed to putting patient care first and share our values and our passion for delivering quality care. Experience of working in the healthcare sector is preferred.
About us
We are a very well-established group, consisting of 3 Practices all of which are located in the suburbs of Stafford, a charming county town, with Cannock Chase, an area of outstanding natural beauty on its borders. The historic town provides excellent local amenities, schools, and transport connections. As a forward-thinking group, we offer a broad range of services with good opportunities for development and career progression. We have ambitious plans for our future and hope that you will be part of them. As a valued member of the partnership, you will have an attractive benefits package. If this role appeals and you have the qualities we are looking for, we would love to hear from you.
Job responsibilities
Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Key Responsibilities:
- To have a thorough knowledge of all Practice procedures and protocols, working within them at all times.
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Ensure patients are signposted to the right clinician and seen in a timeframe appropriate to their symptoms.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required.
- Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Ensure all correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
Person Specification
Experience: The successful candidate will need excellent communication skills, be highly organised, have a positive attitude and enjoy working as part of a team. Computer experience is desirable but not essential as training will be given.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Practice Receptionist in Stafford employer: Weeping Cross Health Centre
Contact Detail:
Weeping Cross Health Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Practice Receptionist in Stafford
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Weeping Cross Health Centre. Familiarise yourself with their services and values. This will help you show genuine interest and align your answers with what they care about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can contribute to the team. Remember, they want someone friendly and organised!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace GP Practice Receptionist in Stafford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and positive attitude shine through. We want to see the real you, so don’t be afraid to show a bit of personality while keeping it professional!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experience in healthcare or customer service that showcases your ability to put patient care first.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Weeping Cross Health Centre!
How to prepare for a job interview at Weeping Cross Health Centre
✨Know the Practice Inside Out
Before your interview, take some time to research Weeping Cross Health Centre. Familiarise yourself with their services, values, and community involvement. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. Prepare examples from your past experiences where you effectively communicated with patients or team members. Practising common interview questions can help you articulate your thoughts clearly and confidently.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this role. Think of specific instances where you managed multiple tasks efficiently. You could mention how you prioritised patient needs or handled scheduling conflicts in previous jobs to illustrate your organisational prowess.
✨Emphasise Teamwork and Patient Care
The practice values teamwork and patient care above all. Be ready to discuss how you work well in a team setting and share your passion for providing quality care. Highlight any relevant experience in healthcare or customer service that showcases your commitment to these values.