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- Tasks: Lead a passionate team to enhance customer experience and drive sales in-store.
- Company: Join H&M Group, a leader in fashion retail with a focus on inclusivity.
- Benefits: Enjoy a 25% staff discount, H&M Incentive Program, and professional development opportunities.
- Why this job: Shape a dynamic store atmosphere while making a real impact on customer satisfaction.
- Qualifications: Retail experience, strong communication skills, and a passion for fashion are essential.
- Other info: Full-time role with flexible hours and excellent career growth potential.
The predicted salary is between 28800 - 42000 ÂŁ per year.
As the In-Store Commercial Manager, you are a key driver of both customer experience and commercial success. With a passionate team by your side, you lead with vision and precision—delivering operational excellence and inspiring service that brings the store to life. You’ll have the exciting opportunity to elevate the collection in a way that’s both creatively compelling and commercial, ensuring it resonates with customers while maximising sales potential. Your role is pivotal in shaping a dynamic, inviting atmosphere that enhances both direct and indirect customer service, driving performance and setting new standards for success.
Key Responsibilities
- Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
- Analyse sales data and collaborate with the Store Manager to maximise department performance.
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
- Lead and manage store merchandising, sales initiatives, campaign execution, and stock level optimization to maximise commercial opportunities and drive performance.
- Support recruitment efforts and ensure effective onboarding and training for new team members.
- Identify and nurture future talent, contributing to development plans that support team progression.
- Oversee daily store operations, ensuring efficiency and alignment with brand standards.
- Act as a brand ambassador, consistently delivering the best possible experience for every customer.
- Step into the role of Store Manager when required, ensuring continuity in leadership and performance.
Qualifications
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
- Visual Merchandising: Experience managing store VM activations including window and mannequin changes, promotional sets, and season‑start layouts.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
- Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment.
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests. Comfortable working varied hours, including evenings, weekends, and holidays.
- English language skills preferable but not mandatory.
- Team Leadership: Proven ability to organise and motivate teams in fast‑paced environments to deliver high service standards.
- Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.
Additional Information
This is a full‑time position with a contract of 35 hours a week. Apply by sending your CV in English as soon as possible.
Benefits
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in‑store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
In Store Commercial Manager, Shoreditch employer: Weekday
Contact Detail:
Weekday Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Store Commercial Manager, Shoreditch
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations in-store, like dealing with a difficult customer or showcasing a product. This will help you feel more confident and prepared during the interview.
✨Tip Number 3
Don’t forget to highlight your leadership skills! Share examples of how you've motivated a team or improved performance in previous roles. This is key for the In-Store Commercial Manager position, so make sure it shines through.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace In Store Commercial Manager, Shoreditch
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love engaging with customers and the products we offer. Share a bit about why this position excites you!
Tailor Your CV: Make sure your CV is tailored to the In-Store Commercial Manager role. Highlight your experience in retail, especially any leadership roles or customer service achievements. We’re looking for specific examples that show how you’ve driven performance in the past.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Weekday
✨Know Your Products Inside Out
As an In-Store Commercial Manager, you'll need to showcase your passion for the products. Make sure you research the collection thoroughly and be ready to discuss specific items, their features, and how they resonate with customers. This will not only demonstrate your product knowledge but also your enthusiasm.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team to achieve high service standards or improved performance. Be ready to discuss your approach to training and developing future talent, as this is key for the role.
✨Understand Retail KPIs
Familiarise yourself with key retail performance indicators and be prepared to discuss how you've used data to drive sales and improve customer experience. This shows that you can analyse sales data effectively and collaborate with management to maximise department performance.
✨Engage with Customer Experience Scenarios
Think of scenarios where you've delivered exceptional customer service or resolved issues effectively. Be ready to share these stories during the interview, as they highlight your customer-focused mindset and ability to create an inviting atmosphere in the store.
