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- Tasks: Provide top-notch IT support to users via phone, chat, and in-person.
- Company: Join a global organisation undergoing exciting digital transformation.
- Benefits: Enjoy a competitive salary, 30 days holiday, and private healthcare.
- Other info: Flexible work arrangement with structured career progression and training opportunities.
- Why this job: Be the first point of contact and make a real difference for users worldwide.
- Qualifications: 2 years in a Service Desk role; strong communication skills required.
Salary + benefits: £32,000 base + flexible depending on experience
30 days holiday + bank holidays
Private healthcare
Life assurance
5% pension
Structured career progression + training
Location: West London (3 days onsite, 2 days from home)
The client: WeDo is partnering with a well-established, international organisation operating across multiple countries, currently going through a strong phase of growth and digital transformation.
The role: This is a Service Desk Analyst position within a global IT function, acting as the first point of contact for users across the business. You will be supporting a diverse, international user base, ensuring a high level of service and clear communication at all times.
The responsibilities:
- Providing 1st line support via phone, chat and walk-ups
- Logging, diagnosing and resolving incidents in line with SLAs
- Supporting hardware, software and access-related queries
- Escalating issues to wider IT teams where required
- Delivering excellent customer service to a global user base
- Supporting users where English is not their first language
Requirements:
- Minimum 2 years’ experience in a Service Desk / 1st line role
- Experience supporting Microsoft Dynamics is highly desirable
- Strong communication skills with a patient, user-focused approach
- Languages are a strong advantage, particularly German
- Italian, Spanish, German or Portuguese also beneficial
- Must be able to commute to West London (Driving recommended)
Recruitment process:
- 1st stage with Hiring Manager
- Final stage with technical team
Ready to Apply? Send your CV to (url removed)
UK IT Service Desk Agent employer: WeDoTech
Contact Detail:
WeDoTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK IT Service Desk Agent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at WeDo or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common Service Desk scenarios. Think about how you’d handle tricky customer queries or technical issues. We want you to shine and show off that user-focused approach!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace UK IT Service Desk Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in 1st line support and any relevant skills, especially if you've worked with Microsoft Dynamics. We want to see how you fit into our team!
Show Off Your Communication Skills: Since you'll be supporting a diverse user base, it's crucial to showcase your strong communication skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively, especially if you speak multiple languages.
Highlight Customer Service Experience: Customer service is key in this role! Make sure to include examples of how you've delivered excellent service in previous positions. We love seeing candidates who are passionate about helping others and can handle queries with patience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at WeDoTech
✨Know Your Stuff
Make sure you brush up on your technical skills, especially around 1st line support and Microsoft Dynamics. Familiarise yourself with common issues users face and how to resolve them. This will show that you're not just a good communicator but also technically savvy.
✨Practice Your Communication
Since you'll be dealing with a diverse user base, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable. Remember, patience is key, especially when users might not speak English as their first language.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a user. This will demonstrate your commitment to providing top-notch support.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like how you'd handle a frustrated user or a technical issue you can't solve immediately. Think through your problem-solving process and be ready to articulate it clearly during the interview.