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- Tasks: Manage B2B customer accounts and drive strategic initiatives for retention and growth.
- Company: Fast-growing crypto SaaS business focused on risk and compliance.
- Benefits: Competitive salary, commission, remote work, and direct impact on customer engagement.
- Why this job: Join a dynamic team and shape customer relationships while influencing product direction.
- Qualifications: Experience in account management, preferably in crypto or fintech.
- Other info: Opportunity for significant career growth and visibility across the organisation.
The predicted salary is between 79200 - 110000 £ per year.
We are working with a fast growing crypto SaaS business operating in a mission critical, risk and compliance focused space. The company supports a large and expanding B2B customer base and has reached a point where the strategy is clear, the direction is set, and the focus is firmly on execution. You will work closely with the CCO, taking ownership of an established customer portfolio and driving clearly defined strategic initiatives. This is not a role to come in and redesign the vision. It is about taking what is already in place and building at pace, improving how customers are engaged, retained, and grown. You will join a smaller organisation where impact is visible, decision making is close, and execution matters.
Responsibilities:
- You will take ownership of an existing portfolio of B2B customers, managing a mixed account base that includes 2 to 3 large, complex customers requiring hands on account management, alongside a broader group of smaller accounts.
- Your day to day focus will be on reducing churn through deeper customer understanding, maintaining regular and structured touchpoints across 40 plus accounts, and ensuring customers are engaged throughout their journey.
- You will lead key initiatives designed to strengthen customer relationships, including the creation and ownership of a customer forum for existing customers only.
- You will proactively position the value of engagement, particularly where time commitment is likely to be a customer objection.
- You will act as the conduit between customers and internal teams, particularly Product, providing clear, data backed feedback to influence product and feature development.
- You will also identify and execute upsell and cross sell opportunities, using available customer data to prioritise accounts and improve how churn risk is assessed and managed.
Required Skills:
- Proven experience in a commercial account management, account lead, or customer success role.
- Background in crypto SaaS is ideal, with fintech as a minimum requirement.
- Experience with risk based, compliance based, or insurance style products is highly relevant.
- Strong commercial mindset with experience driving retention, upsell, and cross sell.
- Comfortable engaging regularly with C suite stakeholders.
- Analytical and confident, able to cut through noise and back recommendations with data.
- Strong time management skills with experience managing a large B2B customer portfolio.
- Fluent English is essential, with French or Spanish a strong advantage.
Why should I apply?
This role offers the opportunity to join a business at a point where the hard groundwork has been done and the next phase is about delivery and scale. You will work directly with senior leadership, have a clear mandate to execute, and play a critical role in shaping how customers are retained and grown. Unlike many account roles, this position gives you ownership of meaningful initiatives, visibility across the organisation, and the chance to materially influence churn, revenue, and product direction. If you are looking for a role where you can build, lead, and be accountable for outcomes rather than operate within rigid processes, this opportunity stands out in the market.
Interested? Apply for the role today or send your CV to (url removed).
Strategic Account Lead employer: WeDoTech
Contact Detail:
WeDoTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Lead
✨Tip Number 1
Network like a pro! Reach out to people in the crypto SaaS space on LinkedIn or at industry events. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Prepare for those interviews by knowing the company inside out. Understand their products, their customers, and their challenges. This will help you show how you can add value right from the start.
✨Tip Number 3
Don’t just wait for job postings! If you see a company you love, reach out directly. Express your interest and share how your skills align with their needs. We love proactive candidates!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Strategic Account Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Strategic Account Lead. Highlight your experience in account management, especially in the crypto SaaS or fintech space. We want to see how you've driven retention and upsell in previous roles!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use data and specific examples to demonstrate how you’ve improved customer engagement or reduced churn. We love numbers that tell a story!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about this role and how your skills align with our mission. Keep it concise but impactful – we want to feel your enthusiasm for the position!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at WeDoTech
✨Know Your Customer Portfolio
Before the interview, take time to research the company's existing customer base. Understand their needs and challenges, especially in the crypto SaaS space. This will help you demonstrate your ability to manage and grow accounts effectively.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've reduced churn or identified upsell opportunities using analytics. This will highlight your strong commercial mindset and ability to influence product development.
✨Engage with C-Suite Scenarios
Since you'll be engaging with C-suite stakeholders, practice articulating your thoughts clearly and confidently. Prepare scenarios where you've successfully communicated with senior leaders, focusing on how you managed relationships and drove strategic initiatives.
✨Demonstrate Time Management Mastery
With a large B2B customer portfolio to manage, showcase your time management skills. Discuss specific tools or methods you've used to maintain regular touchpoints and ensure customer engagement. This will reassure them that you can handle the demands of the role.
