At a Glance
- Tasks: Manage and grow customer accounts while building strong relationships.
- Company: Join a leading UK technology services business with a solid reputation.
- Benefits: Competitive salary, bonus, and opportunities for career development.
- Other info: Enjoy strong internal support and exposure to diverse tech solutions.
- Why this job: Inherit existing relationships and drive growth through a consultative approach.
- Qualifications: Experience in IT channel account management is essential.
Salary: Up to £45,000 base + Bonus + Benefits
Location: Midlands or North of England
Work Type: Permanent
WeDo is partnering with an established UK technology services business to recruit an experienced Account Manager. The organisation supports customers across Microsoft Cloud, Managed Services and Professional Services and has built a strong reputation for long-term customer partnerships and service delivery.
You will take ownership of an existing customer portfolio, focusing on retention, relationship development and commercial growth through cross-sell and up-sell opportunities. This role requires previous experience working within the IT channel. Candidates without channel experience will not be considered.
Responsibilities
- Manage and develop a portfolio of existing customer accounts
- Build trusted relationships with key customer stakeholders
- Drive retention and long-term customer satisfaction
- Identify and convert cross-sell and up-sell opportunities
- Conduct regular account reviews and develop account growth plans
- Work closely with technical, sales and delivery teams
- Maintain accurate pipeline, forecasting and account information within CRM
- Ensure customers receive a consistent and commercially valuable service
Required Skills
- Previous experience working within the IT channel is essential
- Applications without channel experience will not be considered
- Proven experience in Account Management, Customer Success or Client Management
- Strong track record of customer retention, cross-selling and up-selling
- Experience selling or managing IT services, managed services, cloud solutions or Microsoft technologies
- Strong commercial awareness and stakeholder management skills
- Excellent communication and relationship-building ability
- Experience working with vendors, partners, distributors, resellers or MSPs
- Full UK driving licence
Why Should I Apply?
This is an opportunity to join an established technology business that is continuing to grow its customer base and services portfolio. You will inherit existing relationships rather than joining a purely new business environment, giving you the opportunity to build meaningful customer partnerships and generate growth through a consultative approach. The business offers long-term career development, strong internal support and exposure to a broad range of cloud, managed and professional services solutions.
Interested? Apply for the role today or send your CV to (url removed)
Account Manager in Newcastle upon Tyne employer: WeDoTech
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture in Bristol. As a D365 F&O Solution Architect, you'll have the opportunity to lead impactful projects across Europe, with a strong focus on employee growth and development. Enjoy a competitive salary, flexible hybrid working arrangements, and the chance to shape the future of finance solutions in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WeDoTech. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WeDoTech before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WeDoTech:Your cover letter is your chance to shine! Tell us why you want to work at WeDoTech specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WeDoTech!
How to prepare for a job interview at WeDoTech
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
